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Compare Freshservice vs Toggl

What is better Freshservice or Toggl? With various functionalities, pricing, conditions, and more to evaluate, choosing the best Project Management Software for your firm is challenging.

However by working with our system, you can easily match the characteristics of Freshservice and Toggl together with their general rating, respectively as: 9.4 and 7.1 for overall score and 97% and 98% for user satisfaction. You can also evaluate them feature by feature and find out which software is a more suitable fit for your enterprise. Don’t forget to ask for a demo first before subscribing to see how the solution performs in practical situations.

Users who don't have much time or could use a IT Service Management Software advice from our experts might want to take a look at these top choices for this year: LiveAgent, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Charts
  • Day-by-day breakdown
  • Discounts for large teams, students, and non-profits
  • Free plan for teams of up to 5 users
  • Full reports
  • Handy overview of time spent
  • One-click time tracking
  • Share reports
  • Works online and offline

Pricing Info

Toggl offers a free basic time tracking plan for teams of up to 5 members and 3 pricing packages:

Starter Plan – $10/user/month ($9 if billed yearly)

  • See how well you’re hitting project budgets and timelines
  • Improve client satisfaction with transparent reporting
  • Find your time sinks and view where you earn revenues

Premium Plan – $20/user/month ($18 if billed yearly)

Everything in Starter plan, plus:

  • Select one Special feature for improved team management
  • Change your Special feature once per month for more flexibility
  • Toggl Insights: Obtain a real-time view on employee and project profitability

Enterprise Plan – $59/user/month ($49 if billed yearly)

Everything in Premium plan, plus:

  • Easy team management with tracking reminders, timesheet audits and more
  • Get business intelligence with advanced reporting
  • Gain unlimited access to all Special features

All paid packages are billed per user in workspace and have unlimited team size. The first 30 days are offered free.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Information not available

Integrations

Toggl has a Chrome extension called Toggl Button which works inside 30+ web tools, including Google Drive, Gmail, Trello, Asana, Basecamp etc.

Toggl web app offers sync capabilities with FreshBooks, Asana, Basecamp, Github, and Teamweek.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Toggl is an easy-to-use time tracking app that provides a quick overview of time spent. This tool can be used both online and offline.

Company Email

support@toggl.com

Contact No.

Company's Address

Not available

Both Freshservice and Toggl were evaluated by a panel of independent B2B experts who conducted a thorough examination of all crucial elements of every service. Their total rating was prepared using our unique SmartScore system which calculates an individual partial score to every element such as: main functionalities, customer support, mobile support, security, user satisfaction and media presence. We realize useful features are not the only thing important to a company so we do our best to pay attention to all facets of a app prior to coming up with its final rating.

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