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Compare Freshservice vs Tenrox

What is better Freshservice or Tenrox? To successfully purchase the most efficient and productive Project Management Software for your company, you have to compare products available on the market. For instance, here you can match Freshservice’s overall score of 9.4 against Tenrox’s score of 6.8. You can even compare their general user satisfaction: Freshservice (97%) vs.

Tenrox (100%). In addition, you can review their good and bad points feature by feature, including their terms and conditions and prices. By comparing products you are improving your chances to choose the best software for your needs. It’s clear you must understand your unique needs to realize which solution meets those needs.

Those of you who are pressed for time or could use a IT Service Management Software recommendation from our team might want to investigate these top choices for the current year: Freshservice, LiveAgent, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visual workflow-driven architecture
  • Full multiple tax, multiple currency, multi company support
  • Built on the Microsoft technology stack
  • Taking maximum advantage of Microsoft Workflow Foundation
  • Web application acceleration ensures worldwide coverage
  • Tenrox software is Windows certified, validated on an annua
  • SAS-70 Type II certified on-demand solution
  • Secure single sign-on configured to work with your director
  • Budget, status, cost and billing reports
  • Gold certified Microsoft solution partner
  • Gantt chart
  • Leave Time Management
  • Resource Breakdown Structure (RBS)
  • Project Costing
  • Budgeting
  • Inter-Company Chargeback
  • Accurate effort tracking
  • Capacity Planning
  • Skill Management
  • Resource Forecasting

Pricing Info

Tenrox cost details are by quote only.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pentagon, US Army, Pfizer, IBM, Yellow Pages Group, Phoenix Insurance

Integrations

  • Accounting systems -Great Plains, Navision, Solomon, Sage MAS, Accpac, Peachtree, Pro (SBT)
  • SAP Business One
  • Epicor
  • QuickBooks
  • Intacct
  • Payroll – ADP, Ceridian, Paychex
  • ERP – SAP, Oracle, PeopleSoft, JD Edwards, Lawson, Epicor
  • Microsoft Project
  • SharePoint
  • CRM – Salesforce.com and Microsoft CRM
  • HR – Taleo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The only true workflow-driven project and service delivery solution for today’s globally dispersed project workforce.

Company Email

info@uplandsoftware.com

Company's Address

275 Boul. Armand-Frappier, Laval, Quebec, Canada

The services examined on this page are only a small sample of our full Project Management Software category and you should remember that there could be better services out there. If you would like to ensure you make the wisest choice for your team we definitely suggest that you test more services first. It may also be a good idea to study our top 10 Project Management Software ranking to see which apps are currently the best ones and dominate the market.

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