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Compare Freshservice vs SuiteCRM

What is better Freshservice or SuiteCRM? When you need an efficient CRM Software product for your organization you have to remember to evaluate different solutions. It doesn’t have to be tricky, and can be as easy as matching their features in a table like the one below. You will also get a quick idea how each product functions. For example, on this page you can see Freshservice’s overall score of 9.4 and compare it against SuiteCRM’s score of 8.6; or Freshservice’s user satisfaction level at 97% versus SuiteCRM’s 100% satisfaction score.

The assessment will allow you to spot the pros and cons of each service, and choose which one suits you requirements better. Aside from the rich features, the software which is simple and intuitive is always the better option.

As of now, the top solutions in our IT Service Management Software category are: Zendesk, Samanage, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer self-service
  • Sales portal
  • Flexible workflow
  • Servicing
  • Marketing
  • ROI calculator
  • Finance management
  • Billing and invoicing
  • Flexible modeling of business processes
  • Template quotations
  • Pricing strategy control
  • Contract renewals servicing
  • Q&A support

Pricing Info

SuiteCRM was designed as an open-source alternative to top notch CRM systems, which is why all functionality is available for free, and there are no enterprise pricing plans.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

NHS England

Integrations

SuiteCRM offers open API to help integrate it with a variety of business systems and applications. Some of the integrations include:

  • Sage 50
  • Joomla
  • WordPress
  • Constant Contact
  • Twitter
  • Survey Monkey

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An award-winning open source Customer Relationship Management (CRM) application. SuiteCRM is enterprise-ready and is displacing vendors in large accounts.

Company Email

info@salesagility.com

Contact No.

Company's Address

The Steeple
Stirling FK8 1DT
Scotland, UK

No CRM Software will manate to cover all the requirements of a specific team. While main features of Freshservice and SuiteCRM are obviously a priority you should also thoroughly explore the integrations provided by each service. In many cases you will already be working with some other SaaS software in your company and it’s always more beneficial to go with products that integrate well with one another. That way you will be able to guarantee a smooth exchange of information between your teams and apps, which can significantly reduce time spent on migrating between one software and the other.

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