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Compare Freshservice vs Streak

What is better Freshservice or Streak? There are many CRM Software products in the market right now. The best way to find out which app fits your needs best is to evaluate them side by side. As an example, here you can compare Freshservice and Streak for their overall score (9.4 vs. 9.0, respectively) or their user satisfaction rating (97% vs. 97%, respectively).

You can even review their functions and pricing stipulations along with other valuable data below. When matching products make sure you examine their similar features and mark their distinctive elements to get a clearer picture of both deals. Similarly, keep in mind to assess other issues like security, backup, intuitiveness, and helpdesk support.

We know that not all companies have the time to test a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the IT Service Management Software category are: Samanage, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Private and shared pipelines
  • Boxes
  • Email tracking
  • Email power tools (snoozing, send later, snippets, thread splitter)
  • Mail merger/mass email
  • Custom columns/fields
  • Magic columns/fields
  • Search/auto-complete
  • File attachments (Google Drive)
  • Import/Export capabilities
  • Mobile access (iOS)
  • Basic API access
  • Webhook API access
  • Adanced Zapier integration
  • Task/Reminder (Google Calendar integration)
  • Call logs/Meeting notes
  • Linked boxes
  • Formulas
  • Email filters
  • Saved views
  • Advanced permissions
  • Custom permissions
  • Data validation
  • Premium email support
  • Premium phone support
  • Data recovery service
  • Dedicated customer success manager
  • Consolidated billing

Pricing Info

Streak is available in three plans, including a completely free plan. You may check out its 14-day free trial to test out its features to help you choose a plan that works best for your business and workflow.

Personal – Free

  • Basic CRM Features
  • Email Power Tools
  • 200 Tracked Emails/month
  • Unlimited Boxes in Private Pipelines
  • Up to 50 Boxes in Shared Pipelines

Professional – $49/user/month billed annually or $59/user month-to-month

  • All Personal Plan Features
  • 900+ Integrations via Zapier
  • Advanced API Reporting
  • Full CRM Features
  • Premium Email Support
  • Unlimited Email Tracking
  • Unlimited Boxes in Private and Shared Pipelines

Enterprise – $99/user/month billed annually or $129/user month-to-month

  • All Professional Plan Features
  • Minimum of 10 Users
  • Unlimited Email Tracking
  • Unlimited Boxes in Private and Shared Pipelines
  • Custom Permissions
  • Data Validation
  • Data Recovery Service
  • Dedicated Customer Success Manager
  • Premium Phone Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uber, Twitter, Yelp

Integrations

  • Gmail
  • Google Apps
  • Zapier (connects to hundreds of third-party apps)
  • API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Streak is a plugin that converts your Gmail into a powerhouse CRM and collaborative platform.

Company Email

hello@streak.com

Contact No.

Company's Address

San Francisco
USA

Both Freshservice and Streak were evaluated by a team of independent SaaS experts who carried out a detailed analysis of all core elements of each software. Their final score was calculated with unique SmartScore model which provides an individual partial score to every element such as: main features, customer support, mobile device support, security, customer satisfaction and market presence. We know useful features are not the only thing essential to a company so we make sure we pay attention to all sides of a app prior to giving it a final score.

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