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Compare Freshservice vs SpringCM

What is better Freshservice or SpringCM? It’s a good idea to use our scoring system to help you get a general idea which CRM Software product is more suitable for your company. For overall product quality, Freshservice attained 9.4 points, while SpringCM received 8.3 points. At the same time, for user satisfaction, Freshservice scored 97%, while SpringCM scored 98%.

Details about their features, tools, supported platforms, customer support, plus more are available below to provide you with a more correct assessment. Keep in mind to choose only the tools that you need so as not to waste cash for features which are redundant.

We know that not all companies have the time to try out a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the IT Service Management Software category are: Freshservice, Samanage, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Organization
  • Sync
  • Collaboration
  • Work in Salesforce
  • Mobile Access
  • Workflow Automation
  • Contract Management
  • Security
  • Success Services

Pricing Info

SpringCM has three pricing solutions that can suit businesses of all sizes. You can also contact SpringCM to to request a free demo.

Business – $29/user/month

  • A secure, central repository to ensure you always have the latest iteration of the document
  • Detailed audit trail to follow any and all actions related to your contracts
  • Contract generation that marries data from Salesforce with your latest templates
  • Companywide Storage: 500GB
  • UAT Account (10 users, 100MB)
  • Mobile Ready Platforms: iOS, Android, Salesforce
  • Seamless CRM Integration (if applicable)

Enterprise – $59/user/month

Enterprise includes everything in Business, and also:

  • Automated contract workflows to streamline reviews and approvals
  • Automatic document versioning in place so you have one source of truth
  • Attribute-based tagging to better organize, search and report on all contracts
  • Automatic redlining that can even be done retroactively so you don’t miss a single change
  • Companywide Storage: 1TB

Enterprise Plus – $79/user/month

Enterprise Plus includes everything in Enterprise, and also:

  • Migrate already existing documents (first 100,000) into the SpringCM platform
  • Automatically prioritize documents being migrated for faster upload speeds
  • Four training credits to send users to on-site SpringCM training
  • Device management, allowing admin tasks to be performed from anywhere and any device
  • Company wide Storage: 5TB
  • Staging Account (Unlimited Users, 10GB)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Facebook, American Disposal, Cloudigy Law, NCR

Integrations

SpringCM integrates with the following business systems and applications:

  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SpringCM is a software tool that helps you close deals faster by automating the biggest bottleneck in your sales cycle: the contract management process.

Company Email

Contact No.

Company's Address

180 North LaSalle Street
Sixth Floor
Chicago, IL 60601

Every time you test different CRM Software services you shouldn’t simply explore their features list and available pricing packages. Pay attention to the fact that the service should be meeting your needs and company so the more flexible their offer the better. Check what platforms are supported by Freshservice and SpringCM and be certain you will obtain mobile support for whichever devices you use in your company. You should also learn which languages and countries are supported, as this could be a key element for many firms.

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