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Compare Freshservice vs SpringAhead

What is better Freshservice or SpringAhead? With various functionalities, pricing, terms, and more to evaluate, finding the right Project Management Software for your company is hard.

Nevertheless by using our system, you can easily match the features of Freshservice and SpringAhead together with their general SmartScore, respectively as: 9.4 and 9.0 for overall score and 97% and 100% for user satisfaction. You can also evaluate them feature by feature check out which program is a more suitable fit for your business. Keep in mind to ask for a free trial first prior to getting a plan to experience how the software performs in real scenarios.

People who don't have much time or would like to get a IT Service Management Software suggestion from our team may want to investigate these top choices for this year: Freshservice, Zendesk, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simple, Powerful Timesheets
  • Expense Reports
  • Payroll and Recruitment Software Integrations
  • Accounting Integration
  • Credit Card Integration
  • Project Tracking
  • Invoicing
  • Foreign Currency
  • Paperless
  • Multiple Approvals
  • Easy Set Up

Pricing Info

SpringAhead’s SMB and enterprise pricing is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Second Mile Technologies, Inc; Buckley's for Seniors, LLC; WAI

Integrations

SpringAhead supports the following integrations:

  • Quickbooks
  • Paychex
  • SurePayroll
  •  Bullhorn
  • Maxhire
  • Sendouts
  •  WinSearch
  • SmartVault
  • Cloud9 Real Time
  • Right Networks
  • InsynQ-CPAASP
  • Swizznet
  • NovelASPect
  • GovCon Accountants
  • ReliAscent
  • AccountingDepartment.com
  • Aliign
  • Bay Business Group
  • Blue & Co.
  • Lescault and Walderman
  • Digital Beans
  • Making End$ Meet
  • McWilliams & Associates

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A time tracking, billing, and expense reporting solution for staffing agencies, professional service companies, and accounting professionals.

Company Email

sales@springahead.com

Contact No.

Company's Address

525 2nd St.
San Francisco, CA 94107
USA

You shouldn’t count on only a wide set of useful tools and flexible pricing plans from a credible Project Management Software. Almost as significant as main features is a top-notch customer support. You want to guarantee that when you have any questions about Freshservice or SpringAhead, or you run into a problem, or maybe you’ll want to ask for a certain update or functionality beneficial to your company you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. It’s also a big plus if you are able to profit from individual training or at the very least an FAQ you can use.

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