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Compare Freshservice vs Spiro

What is better Freshservice or Spiro? The perfect CRM Software is a service that can tackle your company’s unique demands. You can determine which choice works really with your company if you compare numerous products before you decide which one is the best.

For example, Freshservice and Spiro are scored at 9.4 and 8.0, respectively, for overall quality and performance. Similarly, Freshservice and Spiro have a user satisfaction rating of 97% and 99%, respectively, which reveals the general satisfaction they get from customers. Even better, talk to a current client of the software and solicit their feedback about the solution in question.

Our experts made sure to prepare reviews of all popular IT Service Management Software solutions available on the market, but among them these three caught our special attention: LiveAgent, Zendesk, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $10000

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead, contact, company and pipeline management
  • Unlimited contacts and storage
  • Unlimited customizable email templates and campaigns
  • Pre-built and customizable reports and dashboards
  • Automated tasks and reminders
  • Intelligent next step creation
  • Prioritized opportunity recommendations
  • Self-writing call lists
  • AI sales assistant
  • One-click dialing from within Spiro
  • Send, receive and log SMS messages
  • Email support
  • Training videos and online self-help

Pricing Info

Spiro offers the following for as low as $10,000/year

  • Lead, contact, company and pipeline management
  • Unlimited contacts and storage
  • Unlimited customizable email templates and campaigns
  • Pre-built and customizable reports and dashboards
  • Automated tasks and reminders
  • Intelligent next step creation
  • Prioritized opportunity recommendations
  • Self-writing call lists
  • AI sales assistant
  • One-click dialing from within Spiro
  • Send, receive and log SMS messages
  • Email support
  • Training videos and online self-help

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Caveo Learning

Integrations

Spiro integrates with the following business systems and applications:

  • Zapier
  • Microsoft Exchange
  • Microsoft Office 365
  • Gmail for Business
  • IMAP

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An AI-Powered CRM with intelligent sales automation features that learns your sales process to increase sales team effectiveness and deliver more accurate business insights.

Company Email

taice@spiro.ai

Contact No.

Company's Address

Spiro Technologies
334 Boylston Street
Boston, MA 02116
United States

You shouldn’t count on only a wide array of features and flexible pricing plans from a popular CRM Software. Almost as crucial as key features is a quality customer support. You want to ensure that when you have any questions about Freshservice or Spiro, or you face some problems, or perhaps you’ll want to request a certain change or functionality beneficial to your company you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to enjoy personal training or at least an FAQ you can use.

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