MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshservice vs Spin CRM

What is better Freshservice or Spin CRM? Examining products to get the best CRM Software doesn't have to be hard. On our review platform, you can easily match Freshservice and Spin CRM and promptly evaluate their distinct features. We allow you to examine their features, supported devices, level of support, pricing rates, terms, plus more.

You may also review their overall score (9.4 for Freshservice vs. 8.0 for Spin CRM) and overall customer satisfaction level (97% for Freshservice vs. 93% for Spin CRM). Spend some time and assess your best choices and see which one is right for your company. Similarly, you have to assess the software company’s business viability; can you count on them and will they still be on the market in the future?

We did our best to review all popular IT Service Management Software solutions offered on the market, but among them these three caught our special attention: LiveAgent, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from €22

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Activities & Goals
  • Leads
  • Sales Management
  • Sales Forecast
  • Sales Reports
  • Import & Export
  • Integrations & API

Pricing Info

Spin CRM offers two enterprise pricing plans and a free version. You can pay for your selected package on a monthly or an annual basis. If you choose the latter, you can enjoy a 14% discount from the total. Below are some features and inclusions of each package to help you decide.

Free – Free

  • Activity Dashboard
  • Accounts & Contacts Management
  • Lithuanian Company Base Integration
  • Calendar & Time Management Tools
  • Client Communications History
  • Sales Planning Module
  • System Notifications
  • BCC Email Attachment
  • Mobile App
  • 2 GB Storage

Professional – €22.00/user/month or €19.00/user/month/annual billing

  • All Free Features
  • Email Integration
  • Google Calendar Integration
  • Reports
  • Multiple Sales Processes
  • Sales Payments
  • Custom Documents Templates
  • System Training
  • Phone & Email Support
  • 10 GB Storage

Premium – €29.00/user/month or €25.00/user/month/annual billing

  • All Professional Features
  • Product Management
  • Invoicing
  • Warehouse Management
  • 15 GB Storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

+370 663-520-00

Integrations

Spin CRM can integrate with the following systems and services:

  • G Suite
  • WooCommerce
  • Power BI
  • VoIP Solutions
  • Accounting Software

Apart from that, Spin CRM has a robust set of APIs that allow connections with other types of applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A feature-rich and highly capable CRM and sales management solution.

Company Email

info@spincrm.com

Contact No.

Company's Address

Spin CRM
Mokslininkų g. 2A
Vilnius LT-08412
Lithuania

In the event you are still having doubts about which software will work best for your company it might be a good idea to check out each service’s social metrics. Such metrics are frequently a way to see how popular a given software is and how big is its online presence. For instance Freshservice Twitter profile has currently 1113 followers. At the same time Spin CRM Twitter is followed by 4 people.

Page last modified