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Compare Freshservice vs SoGoSurvey

What is better Freshservice or SoGoSurvey? Specific organizations need different types of CRM Software. To learn which service suits you, think about evaluating various alternatives feature by feature including their terms and pricing. Similarly, you will get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.

The results are: Freshservice (9.4) vs. SoGoSurvey (9.0) for total quality and performance; Freshservice (97%) vs. SoGoSurvey (100%) for user satisfaction rating. Check out their high and weaker points and find out which software is a better option for your company. An effective, simple tactic is to list the strengths and weaknesses of both services side by side and find out which software comes on top.

We are aware that not all people have enough time to test a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the IT Service Management Software category are: Freshservice, Zendesk, Samanage.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Survey Templates
  • Multi-Language Surveys
  • Mobile-Optimized
  • Anonymous Surveys
  • Survey Invite Tracking
  • Survey Customization
  • Social Media Integration
  • Survey Data Security
  • Answer Merging Options
  • Email Alerts
  • Survey Invite Scheduling
  • Branching and Skip Logic
  • Survey Data Pre-Population
  • Diverse Question Types
  • In-Depth Analysis of Surveys
  • Survey Merging
  • Pool/Assessment Tools
  • Analysis of Survey Trends and Response Rates
  • Save and continue later
  • Email reminders
  • Email reports
  • Filter manager for reports
  • Rules and alerts
  • Save on next & autosave feature for participants
  • Reopen submitted response
  • Answer piping
  • Use own mail servers
  • Edit and delete a response
  • Send SMS

Pricing Info

SoGoSurvey is being sold in a variety of pricing plans. Here are the details:

Basic

Free

  • UnlimitedSurveys
  • Unlimited Questions
  • 200 Responses/Year
  • Embed Multimedia to Survey
  • Survey template bank
  • All the features of the paid Plus package with a few exceptions.

Plus

$25/month ($299 Billed Annually)

All Basic Features Plus:

  • Add your own survey logo
  • Customize Thank You page
  • Export data to excel
  • Unlimited simple Branching logic
  • Embed Survey in email Invitation
  • Mobile-ready surveys
  • Embed Multimedia to Survey
  • Built-in online poll application
  • Survey template bank

Pro

$40/month ($480 Annually)

All Plus Features Plus:

  • Question types such as various types of Matrix Grid, Image Choice, etc.
  • Advanced page and question skip logic
  • Full control of survey themes, colors, fonts and more
  • 12 advanced out-of-the-box reports
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Create quiz with automatic scoring
  • Run anonymous surveys
  • Import survey data
  • Response trend analysis

Premium

$99/month ($1,188 Billed Annually)

All Pro Features Plus:

  • Includes every question type available
  • Rule-based email alerts
  • Trend analysis
  • Export to SPSS
  • Dynamic data auto-population
  • Send email alerts based on quiz score
  • Enhanced data security
  • Send survey invitation via SMS
  • Group phone-based onboarding
  • Phone and priority 24/7 email support
  • Switch Invitations for a survey
  • Advanced Frequency
  • Team Collaboration

Enterprise (By Quote)

All Premium Features Plus:

  • 3 sub-users
  • Custom URL
  • Security audit
  • Omni all-in-one report and dashboard
  • Dedicated account manager
  • One-on-one phone-based onboarding
  • Expert-led custom training
  • Expert design, distribution, reporting consultation
  • Segmentation

Call any time to add on custom options including:

  • One fully managed project
  • Employee 360 Evaluations and reports
  • Employee Engagement Study and reports
  • HIPAA compliance – BAA
  • Salesforce integration
  • API – Automate distribution and feedback collection
  • Customer Experience Solution

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

World Vision, Cargill, PepsiCo, GE, Shell

Integrations

SoGoSurvey integrates seamlessly with the following third-party applications:

  • Salesforce
  • Microsoft Dynamics
  • Zapier
  • Microsoft Office
  • Facebook
  • Google+
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust online survey software that lets users create and distribute surveys while being able to easily understand survey results.

Company Email

support1@sogosurvey.com

Contact No.

Company's Address

2291 Wood Oak Drive
Herndon, VA 20171
USA

You shouldn’t expect exclusively a broad set of functionalities and adjustable pricing from a popular CRM Software. Almost as essential as key features is a top-notch customer support. You want to make sure that in a situation where you have any questions about Freshservice or SoGoSurvey, or you face some problems, or maybe you’ll want to request a certain update or functionality useful to your company you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are offered. It’s also a big plus if you can enjoy personal training or at the very least an FAQ you can use.

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