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Compare Freshservice vs Shuttle

What is better Freshservice or Shuttle? There is a wide range of CRM Software products available for businesses today. The ideal way to find out which app fits your needs best is to evaluate them side by side. For instance, here you can assess Freshservice and Shuttle for their overall score (9.4 vs. 8.0, respectively) or their user satisfaction rating (97% vs. 97%, respectively).

You can even examine their capabilities and pricing stipulations along with other valuable information below. When matching products make sure to examine their similar capabilities and mark their differences to have a clearer picture of both deals. What is more remember to assess other issues like security, backup, intuitiveness, and helpdesk support.

We did our best to prepare reviews of all popular IT Service Management Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshservice, Samanage.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $75

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Partners self-onboard through your website
  • Partners start referring business
  • Take applications from your website
  • Real-time KYC/AML & identity checks
  • Equifax, Creditsafe, Onfido, and Passport Proven integrations
  • Digital Signatures
  • Document collection
  • Sync with Pipedrive and other CRMs
  • Email support
  • Dedicated customer success manager
  • SLA

Pricing Info

Shuttle offers SMB and enterprise pricing packages. It also has a freemium model that users can sign up for by booking a demo. Here’s an overview of the premium plans:

SME – from $75/month

Ideal for making websites sell

Professional – from $275/month

Ideal for extending service to partners

Enterprise – from $1,400/month

Ideal for larger business

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Royal Bank of Scotland, Trademark Brothers, Smart Cleaner Advertising

Integrations

Shuttle integrates with the following systems and services:

  • Dynamics 365 CRM
  • Pipedrive
  • Onfido
  • Passport Proven
  • Equifax
  • CreditSafe
  • Companies House

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sales portal built for scaling direct and partner networks for regulated businesses in sectors that include Business and Personal Finance Lenders and Brokers, Forex Companies, Merchant Services Providers, Specialist Accountants, and other Professional Services companies.

Company Email

info@shuttleon.com

Contact No.

Company's Address

11th Floor, No 1 Croydon
12-16 Addiscombe Road
Croydon, CR0 0XT
UK

In the event you are still having doubts about which product will be best for your company it may be a sensible idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every solution is and how large is its online presence. For example, in case of Facebook Freshservice has 7557 likes on their official page while Shuttle profile is liked by 6 people.

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