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Compare Freshservice vs ServiceM8

What is better Freshservice or ServiceM8? To ensure that you find the most helpful and productive Project Management Software for your firm, you have to compare products available on the market. For example, here you can match Freshservice’s overall score of 9.4 against ServiceM8’s score of 8.0. You can even evaluate their general user satisfaction: Freshservice (97%) vs.

ServiceM8 (100%). Moreover, you can assess their good and bad points feature by feature, including their terms and conditions and costs. By comparing products you are more likely to select the right software for your needs. It’s clear you should know your particular requirements to realize which solution meets those needs.

In the event you would like to quickly locate the top IT Service Management Software according to our experts we suggest you check out these products: Zendesk, LiveAgent, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Work Order Management
  • Technician Management
  • Service History Tracking
  • Scheduling
  • Quotes / Estimates
  • Mobile Access
  • Maintenance Scheduling
  • Job Management
  • GPS Integration
  • Dispatch Management
  • Customer Database
  • Billing & Invoicing

Pricing Info

ServiceM8 offers a 14-day free trial and four SMB and enterprise plans:

Starter – €29/month

  • 50 Jobs per month
  • 50 Included SMS
  • Core Add-ons

Growing – €69/month

  • 150 Jobs per month
  • 150 Included SMS
  • Core Add-ons
  • Forms
  • Inbox

Premium – €129/month

  • 500 Jobs per month
  • 500 Included SMS
  • Core Add-ons
  • Forms
  • Inbox
  • Job Costing
  • Margin Billing

Premium Plus – €299/month

  • 1500 Jobs per month
  • 1500 Included SMS
  • Core Add-ons
  • Forms
  • Inbox
  • Job Costing
  • Margin Billing

All plans include:

  • Unlimited Staff/Users
  • Unlimited Storage
  • 24/7 Email & Chat Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Willo's Plumbing Services Pty Ltd, BakeTech Services, Crystal IT, JD Security

Integrations

ServiceM8 integrates with the following business systems and applications:

  • Zapier
  • Xero
  • Workato
  • Stripe
  • MYOB Accounting
  • MailChimp
  • Google Calendar
  • Deputy

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ServiceM8 is the ideal app for any service business and it can guide you from job quoting through to invoicing and payment.

Company Email

support@servicem8.com

Contact No.

Company's Address

ServiceM8 Pty Ltd
18 Smith Street,
Darwin NT 0800
USA

Please keep in mind that while both Freshservice and ServiceM8 may provide a top quality set of features every software may be created for a different company size. If you are studying different apps you should pay attention to a business size they are catering to. Certain features could scale up effectively for large enterprises but if you own a small or mid-sized company it’s usually more sensible to stay away from paying for complex features that you might never have a chance to use.

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