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Compare Freshservice vs ServiceChannel

What is better Freshservice or ServiceChannel? A sensible way to find the appropriate Project Management Software product for your organization is to compare the solutions against each other. Here you can compare Freshservice and ServiceChannel and see their functions compared contrastively to help you choose which one is the more effective product. Likewise, you can review their overall ratings, including: overall score (Freshservice: 9.4 vs.

ServiceChannel: 7.7) and user satisfaction (Freshservice: 97% vs. ServiceChannel: 88%). Check their distinctive features and similarities and see which one outperforms the other. Similarly imagine how your business will look like in the future; will your business outgrow the app in the next 3-5 years?

In case you you would like to quickly find the optimal IT Service Management Software according to our review team we suggest you take a look at these solutions: Zendesk, LiveAgent, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 88%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contractor Management
  • Service Automation
  • Analytics & Business Intelligence
  • Financial Management
  • Work Order, Compliance, Asset, Supply, Proposal, Planned Maintenance and Site Audit, Invoice and Payment Manager
  • Analytics and Business Intelligence
  • Training & Professional Services
  • Online and Phone based service requests
  • Mobile Access

Pricing Info

ServiceChannel is priced on quote basis, meaning that the company tailors a special SMB/enterprise pricing plan for every user. Contact them for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

ServiceChannel integrates with the following business systems and applications:

  • Salesforce
  • SAP Finance
  • TradeShift
  • Visual Lease
  • KEY2ACT
  • ORACLE JD EDWARDS
  • Microsoft Dynamics
  • Navman Wireless
  • NetSuite
  • ORACLE PeopleSoft
  • Reflexis Systems
  • Ariba
  • Astea International
  • Data-Basics
  • Intelligent Data Systems (IDS)
  • Infor

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ServiceChannel Service Automation Suite drives performance through transparency and supports integration with a variety of other key software.

Company Email

Contact No.

Company's Address

18 E 16th St, 2nd Floor
New York, NY 10003
USA

The services analyzed on this page are merely a small part of our entire Project Management Software category and you should keep in mind that there might be more desirable alternatives available. If you would like to guarantee you make the best possible choice for your company we definitely suggest that you test more products first. You can also consider to check out our top 10 Project Management Software ranking to see which solutions are now the highest-rated ones and dominate the market.

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