MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshservice vs Service Crews

What is better Freshservice or Service Crews? A great way to find the appropriate Project Management Software product for your business is to evaluate the solutions against each other. Here you can compare Freshservice and Service Crews and see their functions compared in detail to help you pick which one is the better product. Likewise, you can compare their overall ratings, for instance: overall score (Freshservice: 9.4 vs.

Service Crews: 8.0) and user satisfaction (Freshservice: 97% vs. Service Crews: 99%). Examine their distinctive features and similarities and discover which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your company outgrow the app in the next couple of years?

Currently, the top products in our IT Service Management Software category are: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Job Scheduling
  • Job Status Monitoring
  • Maintenance Contracts Management
  • Recurring Job Scheduling
  • Workers’ Portal
  • Job Site Directions
  • Customer Communications
  • Customer List & Job History
  • Photos & Files Attachments
  • Electronic Signature Support

Pricing Info

Service Crews has a simple enterprise pricing. For only $49.00 per month, you can access all the features and tools offered by the platform.

Monthly Subscription – $49.00/month

  • Up to 2 Users
  • Additional Users Support ($9.00/user/month)
  • Stripe Fee + 0.25% Platform Fee

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Service Crews integrates with Stripe for online payment processing and with QuickBooks Online to help you better manage your accounts and finances.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A digital management platform to help you grow your professional field service trade.

Company Email

contact@servicecrews.com

Contact No.

Company's Address

Service Crews Software LLC
1776 Mentor Ave, suite 428
Cincinnati, OH 45212
USA

Almost as essential as useful features and client support responsiveness are pricing packages made available by Freshservice and Service Crews. While pricing should not be the only aspect it’s definitely a key thing to consider. You should count on a flexible pricing package that can be adjusted to your company size and effortlessly scaled up when your business develops. You should be certain you don’t pick plans that have extra tools that you won’t find useful and always try to contact with the vendor directly because enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of each software to spend at least some time using it. It’s a valuable experience that doesn’t ask you to pay any money and provides you with a practical overview of what it feels like to work with Freshservice and Service Crews.

Page last modified