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Compare Freshservice vs Sellsy CRM

What is better Freshservice or Sellsy CRM? With a wide range of functions, pricing, terms, and more to compare, choosing the best CRM Software for your firm is tricky. Nevertheless by working with our system, it's easy to match the characteristics of Freshservice and Sellsy CRM together with their general SmartScore, respectively as: 9.4 and 8.7 for overall score and 97% and 100% for user satisfaction.

You can also assess them feature by feature check out which application is a more suitable fit for your enterprise. Remember to ask for a trial version first before opting in for a plan to experience how the solution performs in real scenarios.

Currently, the best solutions in our IT Service Management Software category are: Samanage, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Two way email integration
  • Automated call tracking
  • Ecommerce integration
  • Task Management
  • Data Capture
  • Bulk Email Sending
  • Contacts, Leads, and Opportunities
  • Email Templates
  • Calendar Management
  • Customer Portal
  • Interaction Tracking
  • Track Email Opens

Pricing Info

Sellsy CRM offers a flexible pricing scheme where you only pay for the features you need. All packages are billed annually.

Start – $50/month/user add-on

  • Up to 5 Users
  • Email Support

Business – $120/month/user add-on

  • Up to 15 Users
  • Phone Support

Business+ – $170/month/user add-on

  • Up to 25 users
  • Phone Support

Enterprise – Custom Pricing

  • More than 25 Users
  • Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Steamway, Le Petit Ballon, Kontest App

Integrations

Sellsy integrates with the following business systems and applications:

  • Bitium
  • Dropbox
  • Google Apps for Work
  • Google Calendar
  • Google Drive
  • MailChimp
  • Microsoft Outlook
  • Stripe
  • WordPress
  • Drupal
  • MailJet
  • Joomla
  • PrestaShop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The primary function of Sellsy CRM is to help business create pipeline views that enable them to instantly see the status of business opportunities.

Company Email

aollier@sellsy.com

Contact No.

Company's Address

Easybill SAS
59 rue Jean Jaurès
92300 Levallois-Perret
France

If you are still having doubts about which software will work best for your company it might be a good idea to analyze each service’s social metrics. These metrics are usually a way to see how popular each app is and how extensive is its online presence. For example Freshservice Twitter profile has currently 1113 followers. At the same time Sellsy CRM Twitter is followed by 802 users.

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