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Compare Freshservice vs SamayLa

What is better Freshservice or SamayLa? You can use our scoring system to provide you with a general idea which Project Management Software product is will work better for your business. For overall product quality, Freshservice received 9.4 points, while SamayLa received 8.0 points.

At the same time, for user satisfaction, Freshservice scored 97%, while SamayLa scored 100%. Information regarding their functions, tools, supported platforms, customer support, and more are available below to provide you with a more accurate comparison. Remember to choose only the tools that you need so as not to waste resources for features that you won’t be using.

People who want to save some time or would like to get a IT Service Management Software advice from our experts might want to investigate these top choices for the current year: Zendesk, Freshservice, Samanage.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $6

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Task Management
  • Infinite Sub-Tasking
  • Pin Assigned User to Task
  • Personal Conversation
  • Task Filters
  • Share files from Dropbox and Google Drive
  • Native Android app

Pricing Info

Check out Samayla’s basic and enterprise pricing information and other product details.

Basic – Free

  • Unlimited tasks
  • Unlimited project
  • 500 MB cloud storage
  • Task assignment
  • Start / Due dates
  • Pre-defined templates
  • Custom templates
  • External user / Vendor comments

Pro – Free Up to 50 Users

  • All Basic Features
  • Organizations
  • Admin Panel
  • User Groups

Business – $8/user/month or $6/user/month (annual billing)

  • All Pro features
  • 50+ Users

Large Organizations – Custom Enterprise Pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

FICCI Research and Analysis Centre, Theme Hotel - Jaipur

Integrations

SamayLa integrates with the following business systems and applications:

  • Google Drive
  • Google Sheets
  • Gmail
  • Box
  • Dropbox
  • Yahoo Mail
  • JIRA
  • Google Calendar
  • Outlook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A communication system with project management, messaging & collaboration functionalities – all brought together in a simplified intuitive interface.

Company Email

query@samayla.com

Contact No.

Company's Address

Trihund Solutions Pvt. Ltd.
B-87, BABA HOUSE FIRST FLOOR, SHAHPUR JAT NEW DELHI
South Delhi DL 110049
India

Both Freshservice and SamayLa were tested by a panel of reliable B2B experts who carried out a full examination of all crucial elements of every app. Their total rating was calculated with unique SmartScore model which calculates an individual partial score to every element like: main features, customer support, mobile device support, security, client satisfaction and reviews in other media. We know useful features are not the only thing important to a business so we do our best to pay attention to all sides of a app before giving it a final rating.

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