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Compare Freshservice vs SalesSeek

What is better Freshservice or SalesSeek? The best CRM Software is a solution that can address your company’s specific demands. It’s easy to determine which solution works really with your industry if you review several products before you decide which one is the best.

As an example, Freshservice and SalesSeek are scored at 9.4 and 7.5, respectively, for total quality and performance. Similarly, Freshservice and SalesSeek have a user satisfaction rating of 97% and 100%, respectively, which reveals the general feedback they get from customers. Better yet, get in touch with a current user of the software and solicit their comments concerning the software in question.

Right now, the top products in our IT Service Management Software category are: Zendesk, Freshservice, Samanage.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $45

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-Funnel
  • Deal Management
  • Contact Management
  • Custom Fields
  • Smart Groups
  • Forecasting
  • Automatic Lead Gathering
  • Lead Assessment
  • Lead Management
  • Lead Source
  • Team Collaboration
  • Dashboards
  • Team Hierarchy & Permissions
  • Easy Reporting
  • Leads, Tasks & Notes
  • Unlimited Email Campaigns
  • Campaign Tracking
  • Cloud Content Library
  • Individual Mailing List
  • Automation
  • Web Analytics
  • Visitor Identification
  • Integrated Social Feeds
  • Social Lead Alerts

Pricing Info

SalesSeek offers a single pay-per-month pricing plan at the cost of $45 (EUR 40). A 14-days free trial is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fudge Animation Studios UK, Coffee Omega UK, ABI Accounts

Integrations

SalesSeek integrates with the following systems and applications:

  • Xero
  • Sage
  • Chrome
  • Facebook
  • Twitter
  • LinkedIn
  • Slack
  • Zendesk
  • MailChimp
  • Open API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An Integrated Sales & Marketing Software that works with a variety of out-of-the-box features, and offers CRM functionality as well.

Company Email

hello@salesseek.net

Company's Address

SalesSeek Limited, The Organ Works,
Turnham Green Terrace Mews
Chiswick, London W4 1QU
UK

Both Freshservice and SalesSeek were evaluated by a panel of reliable B2B experts who conducted a full examination of all important elements of each product. Their total score was prepared with unique SmartScore algorithm which gives a separate partial score to every component such as: main features, customer support, mobile device support, security, customer satisfaction as well as market presence. We are aware that useful features are not the only thing important to a business so we do our best to pay attention to all facets of a service prior to giving it a final rating.

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