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Compare Freshservice vs SalesNexus

What is better Freshservice or SalesNexus? When looking for the proper CRM Software for your organization our recommendation is that you compare the functions, rates, as well as other important information concerning the product and vendor. Here, you can examine the similarities and discrepancies between Freshservice (overall score at 9.4 and user satisfaction at 97%) and SalesNexus (overall score at 8.1 and user satisfaction at 100%).

You can also check their particulars elements, such as tools, plans, pricing, conditions, etc. What is more, read the terms carefully for information on hidden costs, such as, setup fees, separate support plan, upgrade fees, cloud storage fees, and other similar charges.

We did our best to prepare reviews of all popular IT Service Management Software services that you can find out there, but among them these three deserved our special attention: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9,990

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online CRM
  • Act! Database Importing
  • Unlimited Email Marketing
  • Sales Collaboration
  • Web Lead Capture
  • Email Lead Capture
  • Salesforce Automation
  • Unlimited Support
  • Marketing Automation
  • Sales Team CRM
  • Lead Generation

Pricing Info

Do It Yourself Plan: $9,990 annual cost

This plan is a bundle for 10 users. It offers:

  • Premium support: training and support
  • Technical: 4 GB storage and API
  • Marketing: web to lead, broadcast email and email analytics
  • Unlimited contacts
  • Notes
  • Tasks
  • Reminders
  • Calendar

Done For You: $15,999 annual cost

This plan is a bundle for 10 users. It offers:

  • Premium support: dedicated training
  • 8 GB storage
  • 1 developer sandbox instance
  • Field, layout, and report customization
  • Email design service
  • Data mitigation and clean up
  • Data integration service

Ultimate Plan: $18,999 annual cost

This plan is a bundle for 10 users. It offers:

  • Premium support
  • 12 GB storage
  • 3 developer sandbox instance
  • DKIM
  • Campaign management service
  • Custom built campaigns
  • Workflow Automation

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BBB, New Penn Financial, Loan Depot, Community Coffee

Integrations

  • Quickbooks
  • Act!

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SalesNexus is customized in order to grow the business of users, and offers marketing automation and lead generation solutions.

Company Email

Contact No.

Company's Address

SalesNexus LLC
600 N. Shepherd Dr.
Suite 301 | Houston,
Texas 77007

Both Freshservice and SalesNexus were tested by a team of independent SaaS experts who prepared a detailed study of all important aspects of each app. Their ultimate score was prepared with unique SmartScore algorithm that calculates an individual partial score to every component such as: main features, customer support, mobile device support, security, user satisfaction as well as market presence. We know useful features are not the only aspect important to a company so we make sure we pay attention to all aspects of a product before giving it a final rating.

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