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Compare Freshservice vs Roboeyelabs

What is better Freshservice or Roboeyelabs? A good way to choose the right CRM Software product for your business is to evaluate the solutions against each other. Here you can compare Freshservice and Roboeyelabs and see their features compared in detail to help you pick which one is the better product.

Similarly, you can review their overall ratings, for instance: overall score (Freshservice: 9.4 vs. Roboeyelabs: 8.0) and user satisfaction (Freshservice: 97% vs. Roboeyelabs: 100%). Check their varying features and similarities and find out which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your business outgrow the app in the next couple of years?

At this time, the top services in our IT Service Management Software category are: LiveAgent, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $1

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contacts
  • Quotes
  • Invoices
  • Bills
  • Products
  • Payments
  • Transactions
  • Reports
  • Opportunities
  • Pipelines
  • Task
  • Lead
  • Email Alerts
  • Customization
  • Social CRM
  • Facebook Integration
  • Twitter Integration
  • Email Marketing
  • Rest APIs
  • Xero Integration
  • QuickBook Integration

Pricing Info

Roboeyelabs offers three SMB and enterprise pricing plans, including a free one for startups and small businesses. Give the details a look, and select your plan:

Bronze – Free

  • Contacts
  • Quotes
  • Invoices
  • Bills
  • Products
  • Payments
  • Transactions
  • Reports

Silver – $1/month

  • All Bronze features
  • Opportunities
  • Pipelines
  • Task
  • Lead
  • Email Alerts
  • Customization

Gold – $2/month

  • All Silver features
  • Social CRM
  • Facebook Integration
  • Twitter Integration
  • Email Marketing
  • Rest APIs

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Roboeyelabs integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • QuickBooks
  • Xero

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive business management application that improves customer relationships, sales activities, business opportunities, inventory, and bookkeeping.

Company Email

support@roboeyelabs.com

Contact No.

Company's Address

In case you are still having doubts about which service will perform best for your business it may be a sound idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular each solution is and how big is its online presence. For example, in case of Facebook Freshservice has 7557 likes on their official profile while Roboeyelabs profile is liked by 0 users.

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