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Compare Freshservice vs Really Simple Systems CRM

What is better Freshservice or Really Simple Systems CRM? The ideal CRM Software is a service that can deal with your company’s specific needs. It’s easy to identify which choice is best suited for your company if you review several products before you decide which one is the best.

For example, Freshservice and Really Simple Systems CRM are scored at 9.4 and 8.5, respectively, for total quality and performance. Likewise, Freshservice and Really Simple Systems CRM have a user satisfaction rating of 97% and 100%, respectively, which suggests the general feedback they get from customers. Moreover, reach put to a regular user of the software and solicit their comments about the software in question.

Right now, the most significant products in our IT Service Management Software category are: Zendesk, LiveAgent, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $14

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Free Customer Support
  • Two-way email integration
  • Pipeline management
  • Quotations
  • Tasks, Events and Calendars
  • Listing and Forecast Reporting
  • User Permission Levels
  • Customization
  • API
  • Integrated Marketing Module
  • Web-to-Lead Forms
  • Automated Campaigns
  • GDPR & HIPAA Compliant
  • Case Management Module
  • Self-Service Support Hub
  • In-product Help Drawers and Tutorials
  • Accounting Software Integration

Pricing Info

Free CRM

  • Unlimited Contacts
  • 100 Company Accounts
  • 100MB Document Storage
  • API Integration
  • Contact Management
  • Custom Reports
  • Custom Settings
  • Online ‘self-service’ Support Hub
  • Sales Automation
  • Email & Online Chat Support

 

Starter Plan – $14/user/month (billed annually), or $15/user monthly

  • All Free CRM features
  • Unlimited Contacts
  • 1,000 Company Accounts
  • 1GB Document Storage
  • Two-way MailSync™
  • Optional Marketing Modules

 

Professional Plan – $30/user/month (billed annually), or $33/user monthly

  • All Starter Plan features
  • Unlimited Contacts
  • 5,000 Company Accounts
  • 5GB Document Storage
  • User Permission Levels
  • Quotations
  • Priority Technical Support
  • Email, Chat & Phone Support
  • Optional Marketing Modules
  • Optional Service Desk Module

 

Enterprise Plan – $46/user/month (billed annually), or $50/user monthly

  • All Professional Plan features above
  • Unlimited Company Accounts
  • Unlimited Contacts
  • Unlimited Document Storage
  • Advanced Custom Settings
  • Advanced Reporting
  • Dedicated Account Manager
  • Free Online Team Training
  • Top Priority Technical Support
  • Optional Marketing Modules
  • Optional Service Desk Module
  • For 5 or more users, Marketing OR Service Desk module is FREE
  • For 10 or more users, Marketing AND Service Desk modules are both FREE

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

British Red Cross, Hello Scotland, Royal Academy, Publicis Blueprint

Integrations

Own integrated Marketing module*

Own integrated Service module*

Google Contacts
Google Calendar
Outlook Calendar

Microsoft Office 365

Xero Accounting Software

Sage Business Cloud

KashFlow

OneLogin

Microsoft Azure

* The Marketing module or Service module is included free with 5 or more users on the Enterprise plan. Or you can get both modules for free with 10 or more users.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Really Simple Systems CRM is a full suite sales, marketing, and customer support online CRM platform that is easy to use and works immediately.

Company Email

ask@reallysimplesystems.com

Contact No.

Company's Address

Really Simple Systems Ltd, Rookery Farm, Ramsdean, Petersfield GU32 1RU, United Kingdom

Every time you select a app that you are sure will be an actual asset for your company you shouldn’t just limit yourself to what reviewers have to say about it. Quite frequently individual experience with the app may be different, depending on your own preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every solution to give you a quick impression of how real users of Freshservice and Really Simple Systems CRM evaluate their contact with the app. Our algorithm is built around advanced analysis of product appearances on other sites, social networks as well as blogs, so you are going to receive a complete and credible picture of what other people think about each software. In this example Freshservice has a total satisfaction rating at 97% while for Really Simple Systems CRM 100% of users claim they had an enjoyable experience with it.

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