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Compare Freshservice vs Qualaroo

What is better Freshservice or Qualaroo? The best CRM Software is a service that can deal with your company’s unique requirements. You can determine which alternative works best for your business if you review a wider range of products before you decide which one is the best.

For example, Freshservice and Qualaroo are scored at 9.4 and 8.9, respectively, for general quality and performance. Similarly, Freshservice and Qualaroo have a user satisfaction rating of 97% and 97%, respectively, which shows the general feedback they get from customers. Better yet, talk to an existing customer of the software and ask for their comments about the application in question.

Those of you who want to save some time or need a IT Service Management Software recommendation from our experts might want to take a look at these top choices for this year: Zendesk, LiveAgent, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $199

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom user survey tool
  • Email marketing 
  • User response collection
  • Survey questions with logic flow
  • Question branches
  • Data analytics
  • Question library
  • Mobile survey
  • Multimedia support
  • Communication management
  • Advanced customer targeting
  • Customer segmentation
  • Design and layout customization
  • Deployable on prototyping tools
  • Survey iteration
  • Sentiment analysis powered by IBM Watson
  • Data visualization
  • Qualitative summary using Word Cloud
  • Response filtering
  • Mobile SDK

Pricing Info

Qualaroo offers a total of three pricing plans tailored to meet the needs of different users. A free trial is also available. Take a look at the details and choose the best plan for you:

Startup Plan – $199/month

  • Custom templates
  • Call to action overlay
  • Exit surveys
  • 20 users
  • 1 domain
  • 250 targeted users per month
  • Mobile surveys and add-on features
  • Question/decision branching
  • Logo and color customization
  • Google Analytics integration
  • Feedback campaign consultation

Growth Plan – $499/month

  • All Startup Plan features
  • 1 million targeted users per month
  • 3 domains
  • Advanced segmentation
  • Reporting API
  • Full design customization
  • Advanced audience augmentation
  • Advanced export capabilities

Turbo Growth Plan – by quote

  • All Growth Plan features
  • 2 million targeted users
  • 20 domains
  • PEN tests
  • Strategic Consulting
  • Custom Branding
  • Custom Feature Requests
  • Security Team and Deployment Access

Permanent – $199 One-time Fee

  • Five-year Access
  • 10k Nudge Views
  • One Domain
  • No in-app Nudges (Mobile SDK)
  • No Nudge for Prototypes

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ebay, Spotify, Zillow, Hootsuite

Integrations

Qualaroo generates Javascript code snippets so you can deploy it on any web application, websites, and SaaS products that you self-host. Aside from code level integrations, Qualaroo Nudge can also be added on products hosted by the following services:

  • Adobe Dynamic Tag Manager
  • Google Tag Manager
  • Self-hosted WordPress 
  • Bigcommerce
  • Shopify
  • Segment
  • Squarespace
  • Tumblr
  • TypePad
  • Blogger
  • Figma 
  • InVision
  • Marvel
  • AdobeXD
  • Axure

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An advanced user research platform to collect and analyze customer insights.

Company Email

info@qualaroo.com

Contact No.

Company's Address

122 E. Houston St
San Antonio, TX 78205
USA

Almost as essential as features and client support responsiveness are pricing plans provided by Freshservice and Qualaroo. Even though price should not be the sole aspect it’s surely a key thing to think about. You should try to find a flexible pricing plan that can be matched with your business size and effortlessly scaled up when your business expands. Make sure you don’t pick plans that have advanced features that you won’t find useful and always try to get in touch with the vendor directly because big companies can usually count on special pricing. You should also try out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to invest any money and provides you with a reliable overview of what it’s like to work with Freshservice and Qualaroo.

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