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Compare Freshservice vs QReserve

What is better Freshservice or QReserve? If you’re getting a hard time selecting the best Project Management Software product for your company, it’s a good idea to compare and contrast the available software and find out which solution offers more positive aspects. For instance, here you can examine Freshservice (overall score: 9.4; user rating: 97%) vs.

QReserve (overall score: 8.0; user rating: 100%) for their overall performance. You can even see which one provides more functions that you need or which has more suitable pricing plans for your current situation. Working with a clear table to compare their features will significantly improve the odds of getting the right product for your company. Pay attention to other factors of the software such as intuitiveness, flexibility, scalability, and pricing options.

We realize that not all people have the time to test dozens of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the IT Service Management Software category are: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $40

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Equipment Booking and Management Platform
  • Global Equipment and Services Database
  • equipment Discovery Platform
  • Experts Discovery Platform
  • Research Capacity Reporting
  • Resource Cataloguing Services
  • Training Services
  • Consulting Services
  • Scientific Software Services

Pricing Info

QReserve offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Free Plan: US$0 per site per month

  • Unlimited Resources
  • Unlimited Users
  • Unlimited Reservations
  • 1 Administrator
  • One Rates Per Resource
  • One Approver Per Resource
  • Two custom user groups
  • Gated site access
  • Usage, Capacity and Heatmap Reports

Plus Plan: US$40 per site per month

  • Unlimited Administrators
  • Bulk Upload
  • Tags
  • Delist Resource From Users Who Cannot Reserve
  • Units
  • Reservation Editing Window for Users
  • Reservation Duration Limit
  • Reservation Blackout Periods
  • Filtering and Export features for reports
  • User Roles (user, moderator, administrator)
  • 2-Hour Support Response Time

Premium Plan: US$60 per site per month

  • Unlimited User Groups
  • Mass Emailing
  • Unlimited Rates
  • Unlimited Approvers Per Resource
  • Custom Reservation Email Messages
  • Resource Barcodes
  • Library Lending Mode
  • Add-On Resources
  • Reservation Unit Limit
  • Buffer Time Before Reservation
  • Reservation Blockers
  • Reservation Details Are Visible to Users
  • Delisted Facility Access

Add-on Modules: US$40 each per site per month

  • Training Management
  • File Storage
  • Website Integration
  • Service Requests
  • Forms
  • Reservation Kiosks
  • White Label

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

McMaster University, Hamilton Health Sciences, SickKids

Integrations

QReserve integrates with the following business systems and applications:

  • Google Calendar
  • Outlook
  • iCal

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

QReserve is a full-suite equipment management platform designed to help users maximize and streamline the way you utilize your equipment and resources.

Company Email

brandon.aubie@qreserve.com

Contact No.

Company's Address

Suite 301A, 175 Longwood Road South
Hamilton, ON L8P 0A1
Canada

If you continue having doubts about which service will work best for your company it may be a sound idea to investigate each service’s social metrics. These metrics are usually a sign of how popular a given app is and how wide is its online presence. For instance Freshservice Twitter profile has currently 1113 followers. At the same time QReserve Twitter is followed by 265 users.

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