Compare ProofHub vs. Freshservice

There is a wide range of Project Management Software products out there today. The simplest way to find out which one fits your needs best is to check them side by side. For example, here you can review Freshservice and ProofHub for their overall score (9.4 vs. 8.5, respectively) or their user satisfaction rating (97% vs. 99%, respectively). Additionally, you can check their features and pricing stipulations along with other useful details below. When matching products make sure you check their corresponding capabilities and mark their differences to have a clearer picture of both deals. Similarly, remember to assess secondary factors such as security, backup, ease-of-use, and helpdesk support. We know that not all businesses have the time to examine a large number of various products, so we prepared a list of recommendations that you may find useful. Our top selections for the IT Service Management Software category are: Freshservice, LiveAgent, Zendesk.





ProofHub screenshot Freshservice screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

9.4 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

97% ?





Pricing Model

Pricing Model

Monthly payment | Annual Subscription Free | Annual Subscription
Full Review

Full Review



ProofHub is a software tool that helps you better collaborate and manage projects from planning to closing.
Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.
Easy Links
Prominent Clients

Prominent Clients

TripAdvisor, Harvard University, Intuit, Panasonic American National Bank, Battery Giant, Rubik


English English
Available Support

Available Support

Live Support
Ticket Training
Phone Live Support
Ticket Training
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

ProofHub is an open API system, which means you can connect it to virtually any third-party system or application. Premade integrations are also available, including:

  • Freshbooks
  • Google Calendar & iCal
  • Box
  • Dropbox
  • Google Drive
  • Onedrive
  • Outlook apps

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Company Email

Company Email



  • Discussions
  • To-do lists and tasks
  • Workflows & Boards
  • Events & milestones
  • Gantt charts
  • Customization of the file upload window
  • Reports
  • Custom roles
  • Files
  • Proofing
  • Time tracking
  • Notes
  • Chat
  • Security options
  • Customization
  • Multiple languages
  • Advanced search
  • Custom domain SSL
  • API
  • Mobile and tablet compatibility

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Contact Phone

Contact Phone

+1-866-832 3090
Company's Address

Company's Address

340 S Lemon Ave #8090
Walnut, CA 91789
311 California St.
San Francisco, CA, 94104
Pricing Details

Pricing Details

Learn more about ProofHub pricing Learn more about Freshservice pricing
Available Devices

Available Devices

Pricing Info

Pricing Info

ProofHub offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Essential – $50/month or $45/month (billed annually)

  • 40 projects
  • Unlimited users
  • 15GB storage
  • All core features

Ultimate Control – $99/month or $89/month (billed annually)

  • Unlimited projects
  • Unlimited users
  • 100GB storage
  • All core features
  • Custom roles
  • White labelling
  • Custom workflows
  • Project manager
  • Network control
  • Manage trashed items
  • API access for data transport
  • Project and resource reports
  • Advanced activity logs
  • Account transfer tool
  • Priority support
  • Data export

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
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Popular Alternatives

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Almost as crucial as useful features and client support level are pricing plans made available by Freshservice and ProofHub. Although price should not be the sole aspect it’s surely a key thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up if your business expands. Be sure that you don’t select pricing plans that include complex tools that you won’t find useful and always try to contact with the vendor directly as enterprises can often count on more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to spend any money and provides you with a practical overview of what it feels like to work with Freshservice and ProofHub.