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Compare Freshservice vs ProofHub

What is better Freshservice or ProofHub? There is a wide range of Project Management Software products out there today. The simplest way to find out which one fits your needs best is to check them side by side. For example, here you can review Freshservice and ProofHub for their overall score (9.4 vs.

8.5, respectively) or their user satisfaction rating (97% vs. 99%, respectively). Additionally, you can check their features and pricing stipulations along with other useful details below. When matching products make sure you check their corresponding capabilities and mark their differences to have a clearer picture of both deals. Similarly, remember to assess secondary factors such as security, backup, ease-of-use, and helpdesk support.

In case you you need to quickly locate the best IT Service Management Software according to our experts we recommend you take a look at the following services: Zendesk, Samanage, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $45

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Discussions
  • To-do lists and tasks
  • Workflows & Boards
  • Events & milestones
  • Gantt charts
  • Customization of the file upload window
  • Reports
  • Custom roles
  • Files
  • Proofing
  • Time tracking
  • Notes
  • Chat
  • Security options
  • Customization
  • Multiple languages
  • Advanced search
  • Custom domain SSL
  • API
  • Mobile and tablet compatibility

Pricing Info

ProofHub offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Essential – $50/month or $45/month (billed annually)

  • 40 projects
  • Unlimited users
  • 15GB storage
  • All core features

Ultimate Control – $99/month or $89/month (billed annually)

  • Unlimited projects
  • Unlimited users
  • 100GB storage
  • All core features
  • Custom roles
  • White labelling
  • Custom workflows
  • Project manager
  • Network control
  • Manage trashed items
  • API access for data transport
  • Project and resource reports
  • Advanced activity logs
  • Account transfer tool
  • Priority support
  • Data export

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TripAdvisor, Harvard University, Intuit, Panasonic

Integrations

ProofHub is an open API system, which means you can connect it to virtually any third-party system or application. Premade integrations are also available, including:

  • Freshbooks
  • Google Calendar & iCal
  • Box
  • Dropbox
  • Google Drive
  • Onedrive
  • Outlook apps

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ProofHub is a software tool that helps you better collaborate and manage projects from planning to closing.

Company Email

support@proofhub.com

Contact No.

Company's Address

340 S Lemon Ave #8090
Walnut, CA 91789
USA

Almost as crucial as useful features and client support level are pricing plans made available by Freshservice and ProofHub. Although price should not be the sole aspect it’s surely a key thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up if your business expands. Be sure that you don’t select pricing plans that include complex tools that you won’t find useful and always try to contact with the vendor directly as enterprises can often count on more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to spend any money and provides you with a practical overview of what it feels like to work with Freshservice and ProofHub.

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