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Compare Freshservice vs Podio

What is better Freshservice or Podio? Today’s firms require the best Project Management Software product to continue to be competitive. On this page we help you with buying the best solution, by allowing you to assess Freshservice and Podio down to the very details of their individual features.

You may as well check our general scoring values, which rate the software all round quality and performance. Freshservice got a 9.4 score, while Podio has a score of 9.1. Likewise, it is possible to compare their general user satisfaction rating: 97% (Freshservice) against 100% (Podio). Keep in mind to opt for the solution that best answers your most crucial issues, not the software with a lot of features.

We did our best to prepare reviews of all popular IT Service Management Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Freshservice, LiveAgent, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $ 7.20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automated Workflows
  • Meeting Scheduling
  • Data Visualization
  • Social Collaboration
  • Task Management
  • Granular Access
  • Calendar
  • Unlimited Storage
  • Personal Dashboards
  • Connected CRM
  • Project Management
  • Integrated Chat
  • Full Customization
  • Web & Mobile Compatible

Pricing Info

All plans are priced on a per employee per month basis. You can opt to pay for a full year (annual subscription) for lower monthly prices.

Basic: $9 or $ 7.20 (annual)

  • Task management
  • Unlimited external users
  • User management

Plus: $14 or $11.20 (annual)

  • Read-only access
  • Automated workflows
  • Light user role
  • Task management
  • Unlimited external users
  • User management

Premium: $24 or $19.20 (annual)

  • Advanced Workflow Orchestration by GlobiFlow
  • Interactive sales dashboards
  • Contact sync
  • Visual reports
  • Read-only access
  • Automated workflows
  • Light user role
  • Task management
  • Unlimited external users
  • User management

Enterprise: Custom plans & pricing for larger teams

  • Priority support & training
  • Unlimited e-signature & document sending
  • Encrypted file sharing & large files storage
  • Advanced Workflow Orchestration by GlobiFlow
  • Interactive sales dashboards
  • Contact sync
  • Visual reports
  • Read-only access
  • Automated workflows
  • Light user role
  • Task management
  • Unlimited external users
  • User management

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Group Partners, CLARA, InMobi, Admiral Hotel, Alive Festival, Copenhagen Business School

Integrations

  • Dropbox
  • Gotomeeting
  • Excel
  • Google Drive
  • Google Calendar
  • Email
  • Sharefile
  • Onedrive
  • Campaign Monitor
  • Zapier
  • SugarSync
  • Zendesk
  • Microsoft Exchange
  • Box
  • Hightail
  • Evernote

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Podio is an easy-to-use collaboration software with communication and task management tools to facilitate project completion.

Company Email

Contact No.

Company's Address

650 Townsend St, Ste 325,
San Francisco, CA 94103

You shouldn’t expect exclusively a wide set of useful tools and adjustable pricing from a well-known Project Management Software. Almost as crucial as key features is a trustworthy customer support. You want to make sure that when you have any questions about Freshservice or Podio, or you run into a problem, or maybe you’ll want to ask for a specific change or functionality useful to your team you can trust in a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are provided. It’s also a significant advantage if you are able to profit from personal training or at least an FAQ you can use.

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