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Compare Freshservice vs Pivotal Tracker

What is better Freshservice or Pivotal Tracker? A great way to find the correct Project Management Software product for your organization is to compare the solutions against each other. Here you can compare Freshservice and Pivotal Tracker and see their features compared thoroughly to help you select which one is the superior product. Furthermore, you can examine their overall ratings, for instance: overall score (Freshservice: 9.4 vs.

Pivotal Tracker: 8.8) and user satisfaction (Freshservice: 97% vs. Pivotal Tracker: 96%). Examine their distinctive features and similarities and discover which one outperforms the other. Moreover, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next couple of years?

Our team put a lot of effort to prepare reviews of all popular IT Service Management Software services offered out there, but among all the ones we reviewed these three caught our special attention: Freshservice, Samanage, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 82%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Story Points
  • Story Blockers
  • Drag-and-Drop Functionality
  • Automatic Planning
  • Real-time Collaboration
  • Multi-project Workspaces
  • Multiple Teams
  • Analytics & Reports
  • Notifications
  • Mentions & Following
  • Labels
  • Search
  • Feedback
  • File Sharing
  • Task Management
  • Project History
  • Integrations
  • API

Pricing Info

Pivotal Tracker offers various pricing rates depending on the number of collaborators, the size of the file storage, and the number of private projects. A 30-day free trial period is also available. Figures represent monthly pricing rates.

Startup

Free

  • 3 collaborators
  • 2GB file storage
  • 2 Private projects

$15

  • 5 collaborators
  • 5GB file storage
  • 5 Private projects

$35

  • 10 collaborators
  • 25 GB file storage
  • 10 Private projects

Pro

$75

  • 15 collaborators
  • Unlimited file storage
  • Unlimited Private projects

$150

  • 25 collaborators
  • Unlimited file storage
  • Unlimited Private projects

$300

  • 50 collaborators
  • Unlimited file storage
  • Unlimited Private projects
  • Enterprise

Designed for teams with 50+ collaborators. Contact Pivotal Tracker for pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Urban Dictionary, YES! Magazine,

Integrations

Pivotal Tracker supports integrations with dozens of third party apps and services. Below are some of the applications and systems it can work and connect with.

  • GitHub
  • Jira
  • Zendesk
  • Zapier
  • Slack
  • Clockify
  • Saver
  • Ybug
  • Raygun
  • Change Log
  • Pivot Board
  • Vim for Pivotal
  • CloudApp
  • Instabug
  • Status Hero
  • Roadmap
  • Trello Zap
  • Gmail Zap
  • Google Sheets Zap
  • Card-o-matic
  • Zapier
  • Tracker Colorblind
  • Craft
  • Alexa for Pivotal
  • Scripts for Tracker
  • Kanban Board
  • Screenful
  • TrackerSync
  • ProdPad
  • Kovair
  • .NET Wrapper
  • GoPivotalTracker
  • Jell
  • EasyQA
  • Productboard
  • Labels for Pivotal
  • ProductPlan
  • Timecamp
  • Prolific
  • Daycast
  • IPT
  • Ticket Poker
  • Git Button
  • TMetric
  • Everhour
  • Toggl
  • Alfred
  • Ex for Pivotal Tracker
  • Story Linkify
  • Teleport
  • HiveApps
  • Skarpline
  • Kore
  • DebugMe
  • Scouter for Pivotal
  • git_repo_changelog
  • Lighthouse
  • Twitter
  • Zendesk
  • Get Satisfaction
  • Campfire
  • Bugzilla
  • Jira
  • Taco
  • Notion
  • Prepare Commit
  • Time Doctor
  • PractiTest
  • Charters for Pivotal
  • Pivoboard
  • Insight
  • Yoke
  • Test Collab
  • Intellinote
  • StoriesOnBoard
  • Slack
  • Red Labels
  • StoryScrip
  • Auto Prioritizer

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pivotal Tracker is a story-based project management application that enables software development teams to work together and create real-time solutions to various feedback.

Company Email

tracker@pivotal.io

Contact No.

Company's Address

875 HOWARD STREET
FIFTH FLOOR
SAN FRANCISCO, CA 94103

You shouldn’t expect simply a broad range of functionalities and scalable pricing from a reliable Project Management Software. Almost as essential as key features is a trustworthy customer support. You want to ensure that when you have any questions about Freshservice or Pivotal Tracker, or you struggle with some problems, or perhaps you’ll need to ask for a specific update or feature beneficial to your business you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you are able to profit from personal training or at least a knowledge base you can use.

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