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Compare Freshservice vs Outset

What is better Freshservice or Outset? The best Project Management Software is a program that can address your company’s specific needs. It’s easy to determine which solution works really with your business if you assess several products before you decide which one is the best.

As an example, Freshservice and Outset are scored at 9.4 and 8.0, respectively, for total quality and performance. Similarly, Freshservice and Outset have a user satisfaction rating of 97% and 91%, respectively, which indicates the general response they get from customers. Better yet, get in touch with a current customer of the software and ask for their opinion regarding the software in question.

As of now, the most significant services in our IT Service Management Software category are: Zendesk, LiveAgent, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
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SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-time Data
  • Automated dashboard
  • Instant Notifications
  • Automated SaaS Metrics Calculation

Pricing Info

Contact Outset for enterprise pricing information and other product details. You can also submit a request for a free demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Jumpstart Foundry, FireSpring Fund, Lighthouse Labs

Integrations

Outset integrates with the following business systems and applications:

  • Stripe
  • Braintree
  • Authorize.net
  • Chargify
  • Recurly
  • Xero
  • Quickbooks
  • Google Drive
  • Google Sheets
  • Google Docs

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Outset is a software solution, providing SaaS investors with standardized, automated, real-time metrics for their entire portfolio.

Company Email

Contact No.

Company's Address

41 Peabody St.
Nashville, TN 37210
USA

Almost as important as functionalities and client support responsiveness are pricing plans provided by Freshservice and Outset. Even though cost should not be the sole element it’s without a doubt a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your company grows. Make sure you don’t pick pricing plans that include advanced tools that you won’t use and always make an effort to contact with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of every app to spend at least some time using it. It’s a valuable experience that doesn’t require you to invest any money and offers a practical overview of what it’s like to work with Freshservice and Outset.

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