MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshservice vs Onpipeline

What is better Freshservice or Onpipeline? We are here to streamline the cumbersome process of assessing CRM Software products for you. For instance, on this page you can look at the overall performance of Freshservice (9.4) and contrast it with the overall performance of Onpipeline (8.2). You may also match their overall user satisfaction rating: Freshservice (97%) vs. Onpipeline (93%).

Furthermore, study their services in detail to check which product can better address your company’s requirements. Generally, any business app should allow you to immediately view the big picture, at the same time allowing you immediate access to the details.

We are aware that not all people have the time to examine a large number of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the IT Service Management Software category are: Freshservice, LiveAgent, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visual dashboard for sales pipelines
  • Customized, multiple pipeline creation
  • Drag-and-drop deals management
  • Gmail and Outlook Calendar synchronization
  • API access
  • Email tracking (open, clickthrough, download rates)
  • One-click emails and calls
  • Lead capture from web forms and emails
  • Lead validation capabilities
  • Automated contact creation
  • Unlimited, searchable custom fields for contacts
  • Customized web forms
  • Mobile-accessible platform
  • Detailed reports on sales performance and lead validity
  • Access control for user accounts and external lead sources
  • Multi-currency settings

Pricing Info

Pipeline – $35/user/month

  • Pipeline Visual Management
  • Customizable Pipelines
  • Deals
  • Contacts
  • Calendar & Events
  • Calendar Synchronization (Google, Microsoft)
  • Custom fields
  • Teams
  • Files
  • Products
  • API Access
  • One-click email or call
  • Call Tracking & Recording (API)
  • Mobile version access (Msite)

Standard – $55/user/month

  • All Pipeline Plan Features
  • Personal Email
  • Team Email
  • Email tracking (open, click, attachment)
  • Email templates (canned replies)
  • Email Signature
  • Leads IN Management
  • Lead Sources / 3rd parties
  • Custom Web Forms (non-branded)
  • Workflow Automation
  • Leads IN API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Onpipeline offers RESTful API, which allows you to use the platform with third-party applications. Built-in integrations with Google Drive and Mailchimp are also in the works.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A streamlined CRM platform for improving sales productivity through visual management of the sales pipeline and improved lead capturing. The platform allows for customizable dashboards and workflows. Moreover, it cuts down time on lead generation through its automation tools such as automatic contact creation.

Company Email

contact@onpipeline.com

Contact No.

Company's Address

Onpipeline Technology SL
Av. Diagonal 458 2b
Barcelona 08006
Spain

In the event you continue having second thoughts about which software will perform best for your business it may be a good idea to examine each service’s social metrics. These metrics are quite often a way to see how popular every app is and how large is its online presence. For instance, in case of Facebook Freshservice has 7557 likes on their official profile while Onpipeline profile is liked by 0 users.

Page last modified