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Compare Freshservice vs Nutshell CRM

What is better Freshservice or Nutshell CRM? It’s easy to our scoring system to provide you with a general idea which CRM Software product is more suitable for your business. For overall product quality, Freshservice received 9.4 points, while Nutshell CRM earned 9.4 points. Meanwhile, for user satisfaction, Freshservice scored 97%, while Nutshell CRM scored 96%.

Information regarding their characteristics, tools, supported platforms, customer service, and more are provided below to give you a more correct analysis. Don’t forget to choose only the functions your company needs to avoid wasting resources for features that you won’t be using.

In the event you need to quickly identify the more reliable IT Service Management Software according to our review team we suggest you examine these products: Freshservice, Samanage, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Collaborative platform
  • Sales automation
  • Lead relationships management
  • Mobile apps
  • Sales analytics
  • Performance tracking & reporting
  • Integrations
  • Bulk email templates
  • Import contacts
  • Notifications
  • Multi-channel customer support

Pricing Info

Starter – $19 per user/month (yearly) or $22 per user/month (monthly)

  • Team collaboration capabilities
  • Single sales pipeline
  • Sales activity and results dashboard
  • Standard sales reporting

Pro – $35 per user/month (yearly) or $39 per user/month (monthly)

  • Cross-sell and upsell automation
  • Multiple sales pipelines
  • Advanced reporting
  • Sales process automation
  • Unlimited click-to-call and recordings
  • Team coaching tools
  • All Starter plan features

Pro+ – quote

  • All Pro plan features
  • Dedicated customer success manager
  • “First in line” technical support
  • Free training for new employees
  • Training on new Nutshell features
  • Quarterly business reviews

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bloomerang, Cafe Umbria, Silverbull

Integrations

  • Box
  • MailChimp
  • Microsoft Exchange
  • Twitter
  • Olark
  • Wufoo
  • Google Apps
  • Google Sheets
  • Google Contacts
  • Google Drive
  • Dropbox
  • Zendesk
  • RightSignature
  • Quote Roller
  • 40Nuggets
  • Yesware
  • Kixie
  • Slack
  • Gravity Forms
  • Pure Chat
  • Zapier
  • RingCentral
  • PandaDoc

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Flexible online CRM platform for sales automation and collaboration.

Company Email

Contact No.

Company's Address

Ann Arbor, Michigan
USA

If you are still having second thoughts about which app will work best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often an indicator of how popular a given product is and how wide is its online presence. For instance, in case of Facebook Freshservice has 7557 likes on their official page while Nutshell CRM profile is liked by 5224 users.

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