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Compare Freshservice vs NterAKT

What is better Freshservice or NterAKT? If you’re experiencing a tough time choosing the right CRM Software product for your company, try to do a comparison of the available software and determine which solution offers more advantages. For instance, here you can examine Freshservice (overall score: 9.4; user rating: 97%) vs. NterAKT (overall score: 8.0; user rating: 100%) for their overall performance.

You can even see which one provides more tools that you need or which has better pricing plans for your current budget constraints. Using a clear table to match their features will significantly boost the chances of obtaining the best product for your company. Take a closer look at other aspects of the software for example ease-of-use, adaptability, scalability, and pricing plans.

People who don't have much time or need a IT Service Management Software suggestion from our team might want to try out these top choices for this year: Zendesk, Freshservice, Samanage.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • nGage Module
  • Interactive Dashboard
  • Delight Meter
  • Control Center
  • Digital Customer Insight Management
  • Questionnaires
  • User Ratings
  • Customized Ratings
  • nAble Module
  • Digital Product Catalog
  • Social Integration
  • Order Management
  • Seamless Navigation
  • Inventory Details
  • Predictive Analytics
  • nAide Module
  • Real-time Content Sharing
  • Quiz
  • Contests
  • Dynamic Leaderboard
  • Staff Feedback and Evaluation
  • Rewards System
  • Dynamic Assignments

Pricing Info

Pricing information is available upon request. Contact the vendor directly to get a quote for your company.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Puma, US Polo Assn., Helios, William Penn

Integrations

NterAKT integrates seamlessly with different CRMs, loyalty systems, and Point-of-Sale (POS).

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

NterAKT by RapidValue is a digital customer engagement suite that enhances end-customer experience, attracts customers, and increases loyalty.

Company Email

Contact No.

Company's Address

7901 Stoneridge Drive Suite #225,
Pleasanton, CA 94588

In the event you continue having second thoughts about which product will be best for your company it may be a sound idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular each software is and how big is its online presence. For example Freshservice Twitter account has currently 1113 followers. At the same time NterAKT Twitter is followed by 593 people.

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