Compare Nimble vs. Freshservice

When selecting the appropriate CRM Software for your organization it is suggested that you evaluate the functions, rates, along with other important info concerning the product and vendor. Here, you can examine the parallels and discrepancies between Freshservice (overall score at 9.0 and user satisfaction at 97%) and Nimble (overall score at 9.6 and user satisfaction at 93%). You may also examine their particulars elements, such as services, plans, rates, conditions, etc. Moreover, analyze the terms carefully for information on extra charges, such as, setup fees, separate support plan, upgrade fees, disk space fees, and other similar charges. Our experts made sure to prepare reviews of all popular IT Service Management Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshservice, Samanage, SysAid.
Product

Nimble

VS

Freshservice

VS

Nimble screenshot Freshservice screenshot
Pricing Page

Score

Our Score

9.4 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

93% ?

Client Experience

97% ?

Cost

Cost

$25

free

Price Scheme

Price Scheme

Monthly payment Free | Annual Subscription
Full Review

Full Review

General Info

General Info

Nimble is a software tool that allows you to combine your contacts, email, social, activities, and follow-ups in one place.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links
Types of Support

Types of Support

Live Support
Ticket Training
Phone Live Support
Ticket Training
Contact Email

Contact Email

info@nimble.com support@freshservice.com
Phone No.

Phone No.

+1-866-832 3090
Cost Details

Cost Details

Nimble offers a single SMB and enterprise pricing plan that costs $25/license/month,  and a free 14-day trial you can use to explore its features. Here are the details:

  • Contact Management
  • Sales & Marketing Automation
  • 100 Group Messages/Day
  • 25k Contacts*
  • Deal Pipeline and Reporting
  • E-mail Tracking and Analytics
  • 2 GB Storage/User
  • Android and iPhone App

Additional space in 25GB increments costs $25 per account every month.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Features

Features

Nimble FEATURES

  • Best Contact Management for a multi-channel, noisy world
  • The All-Inclusive Contact Record of the platform is rich in detail
  • Automagic contact import—just enter email and see the magic unfold
  • Social Listening and Engagement = New Leads
  • Share effortlessly with employees or teams
  • Categorize with the tool’s handy Tags and Searches
  • Search all social media streams right from Nimble
  • “Last Contacted” Feature allowing you to stay in touch
  • Schedule events as well as coordinate calendars
  • User-friendly, Easy-to-Manage Deals
  • Daily “Today” Page—Your roadmap for the day
  • Extend Nimble with more than a hundred integrated worktools
  • “Signals”—Check who’s talking about you
  • Set reminders: You can touch base regularly to establish relationships
  • One screen has all the contact history you need
  • A truly unified inbox, which includes social communications
  • Nimble solution has a laser focus on your actionable insights
  • Sales Pipeline tracking and reporting
  • Assign tasks to yourself, employees, and team members
  • Automatically integrate various parts of your business life

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Pricing Page

Pricing Page

Learn more about Nimble pricing Learn more about Freshservice pricing
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Integrations

Integrations

Nimble integrates with the following business systems and applications:

  • Freshdesk
  • Desk.com
  • Zoho CRM
  • Xero
  • Quote Roller
  • Talkdesk
  • ActiveCampaign
  • WebMerge
  • PieSync
  • MailChimp
  • Hubspot
  • Hootsuite
  • Wufoo
  • Rapportive
  • Import2
  • Zapier
  • Aweber Communications
  • Constant Contact
  • Evernote
  • Freshbooks
  • Google Contacts
  • GoToWebinar
  • Harvest
  • HipChat
  • Hoiio
  • Magento
  • Podio
  • QuickBooks
  • Salesforce
  • Shopify
  • Zero
  • Zendesk
  • SugarCRM
  • Sales Logix
  • Sage Act!
  • Nutshell
  • Netsuite
  • Highrise
  • Batch Book
  • Nimble for Outlook
  • RightSignature
  • Edocr
  • SocialBro
  • Mad Mimi
  • Twtrland
  • Leaderboarded
  • Clickdesk
  • Kevy
  • RChili
  • Talkdesk
  • WebMarge
  • INinbox
  • PandaDox
  • UnDupe

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Vendor's Address

Vendor's Address

2043 Colorado Avenue, Suite B
Santa Monica, CA 90404
USA
311 California St.
San Francisco, CA, 94104
USA
Prominent Clients

Prominent Clients

aBIZinaBOX, WebbROI, Socialink, Strategic Capital Consulting Co, LLC American National Bank, Battery Giant, Rubik
Devices Supported

Devices Supported

iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No CRM Software will be perfect enough to cater to all the needs of a company. Though key functionalities of Freshservice and Nimble should matter you should also thoroughly explore the integrations provided by every solution. In many cases you will already be making use of other types of SaaS software in your company and it’s definitely more beneficial to go with products that integrate well with one another. With that approach you will be able to ensure a smooth transfer of information between your teams and software used, which can significantly reduce time spent on migrating between one software and the next.