Compare Nimble vs. Freshservice

Finding the ideal CRM Software for your organization is crucial to growing your company’s productivity. In our platform, you can easily assess various solutions to see which one is the appropriate software for your needs. Here you can match Freshservice vs. Nimble and check out their overall scores (9.4 vs. 9.4, respectively) and user satisfaction rating (97% vs. 93%, respectively). You can even look at the details of rates, conditions, plans, functions, tools, and more, and find out which software offers more benefits for your business. In general, choose the software that lets you to scale the features and price terms to complement your sales growth or lack of it. We are aware that not all people have the time to examine a large number of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the IT Service Management Software category are: Samanage, Freshservice, Zendesk.
Comparison

Nimble

VS

Freshservice

VS

Nimble screenshot Freshservice screenshot
Pricing Details

Our Score

Our Score

9.4 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

93% ?

Client Experience

97% ?

Cost

Cost

$9

free

Pricing Model

Pricing Model

Monthly payment Free | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

Nimble is a software tool that allows you to combine your contacts, email, social, activities, and follow-ups in one place.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Useful Links
Contact Email

Contact Email

info@nimble.com support@freshservice.com
Contact Address

Contact Address

2043 Colorado Avenue, Suite B
Santa Monica, CA 90404
USA
311 California St.
San Francisco, CA, 94104
USA
Support Types

Support Types

Live Support
Ticket Training
Phone Live Support
Ticket Training
Languages

Languages

English English
Available Plans

Available Plans

Nimble Contact – $12/user per month or $9/user per month (billed annually)

  • Contact Management for Teams
  • Storage: 1 GB/User
  • Nimble Prospector: 10 credits/user/month
  • Email Templates: 3/user
  • Unified Message Inbox
  • Today Page Dashboard
  • Contact Management
  • Activity and Task Management
  • Nimble Smart Contacts App
  • Calendar Sync
  • Social Profile Match
  • Individual Email Tracking
  • Included Integrations
  • Email Signature Capture
  • Mobile Business Card Scanner
  • 5,000 Contact Records
  • Up to 5 User Licenses
  • Email Message Syncing 30 day rolling storage
  • 5,000 Records Import Contact Limit
  • 5 Custom Fields
  • 10 Saved Search Segments

Nimble Business – $25/user per month or $19/user per month (billed annually)

  • Social Sales & Marketing CRM
  • Storage: 2 GB/User
  • Nimble Prospector: 25 credits/user/month
  • Group Messages: 100/user/day
  • Unlimited Email Templates
  • Unified Message Inbox
  • Deal Pipeline Management
  • Sales Forecasts & Reports
  • Social Media Signals
  • Today Page Dashboard
  • Contact Management
  • Activity and Task Management
  • Nimble Smart Contacts App
  • Calendar Sync
  • Social Profile Match
  • Individual Email Tracking
  • Included Integrations
  • Email Signature Capture
  • Mobile Business Card Scanner
  • 25,000 Contact Records
  • Unlimited User Licenses
  • Unlimited Email Message Syncing
  • Unlimited Import Contact
  • Unlimited Custom Fields
  • API

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Available Devices

Available Devices

iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Supported Integrations

Supported Integrations

Nimble integrates with the following business systems and applications:

  • Freshdesk
  • Desk.com
  • Zoho CRM
  • Xero
  • Quote Roller
  • Talkdesk
  • ActiveCampaign
  • WebMerge
  • PieSync
  • MailChimp
  • Hubspot
  • Hootsuite
  • Wufoo
  • Rapportive
  • Import2
  • Zapier
  • Aweber Communications
  • Constant Contact
  • Evernote
  • Freshbooks
  • Google Contacts
  • GoToWebinar
  • Harvest
  • HipChat
  • Hoiio
  • Magento
  • Podio
  • QuickBooks
  • Salesforce
  • Shopify
  • Zero
  • Zendesk
  • SugarCRM
  • Sales Logix
  • Sage Act!
  • Nutshell
  • Netsuite
  • Highrise
  • Batch Book
  • Nimble for Outlook
  • RightSignature
  • Edocr
  • SocialBro
  • Mad Mimi
  • Twtrland
  • Leaderboarded
  • Clickdesk
  • Kevy
  • RChili
  • Talkdesk
  • WebMarge
  • INinbox
  • PandaDox
  • UnDupe

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Phone Number

Phone Number

+1-866-832 3090
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Nimble pricing Learn more about Freshservice pricing
List of Features

List of Features

Nimble FEATURES

  • Best Contact Management for a multi-channel, noisy world
  • The All-Inclusive Contact Record of the platform is rich in detail
  • Automagic contact import—just enter email and see the magic unfold
  • Social Listening and Engagement = New Leads
  • Share effortlessly with employees or teams
  • Categorize with the tool’s handy Tags and Searches
  • Search all social media streams right from Nimble
  • “Last Contacted” Feature allowing you to stay in touch
  • Schedule events as well as coordinate calendars
  • User-friendly, Easy-to-Manage Deals
  • Daily “Today” Page—Your roadmap for the day
  • Extend Nimble with more than a hundred integrated worktools
  • “Signals”—Check who’s talking about you
  • Set reminders: You can touch base regularly to establish relationships
  • One screen has all the contact history you need
  • A truly unified inbox, which includes social communications
  • Nimble solution has a laser focus on your actionable insights
  • Sales Pipeline tracking and reporting
  • Assign tasks to yourself, employees, and team members
  • Automatically integrate various parts of your business life

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Popular Customers

Popular Customers

aBIZinaBOX, WebbROI, Socialink, Strategic Capital Consulting Co, LLC American National Bank, Battery Giant, Rubik
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which app will be best in your case it might be a good idea to check out each service’s social metrics. These metrics are frequently a way to see how popular every app is and how large is its online presence.For instance, if you look at Freshservice LinkedIn account you’ll find out that they are followed by 18549 users. In case of Nimble the amount of followers on their LinkedIn page is 2368.