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Compare Mogo CRM vs. Freshservice

If you’re getting a tough time choosing the right CRM Software product for your needs, we suggest that you do a comparison of the available software and determine which service offers more benefits. For instance, here you can review Freshservice (overall score: 9.4; user rating: 97%) vs. Mogo CRM (overall score: 7.2; user rating: 100%) for their overall performance. You can even see which one provides more functions that you need or which has better pricing plans for your current budget constraints. Using a clear table to match their features will significantly increase the possibility of finding the right product for your company. Look closely at other aspects of the software for example ease-of-use, flexibility, scalability, and pricing terms. Users who are pressed for time or want a IT Service Management Software advice from our experts may want to investigate these top choices for the current year: LiveAgent, Zendesk, Samanage.
Software

Mogo CRM

VS

Freshservice

VS

Mogo CRM screenshot Freshservice screenshot
Pricing Details

Our Score

Our Score

7.2 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?

Cost

Cost

$12

free

Pricing Type

Pricing Type

Monthly payment Free | Annual Subscription
Full Review

Full Review

General Description

General Description

Mogo CRM makes it easy for users to communicate, collaborate, socialize, and close deals faster compared to traditional CRM platforms.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Easy Links
Contact Address

Contact Address

1901 Harrison St, Ste. 1100 PMB# 5
Oakland CA 94612-3648
311 California St.
San Francisco, CA, 94104
USA
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Contact Email

Contact Email

support@freshservice.com
Available Languages

Available Languages

English English
Available Features

Available Features

Mogo CRM FEATURES

  • Custom Branding
  • Contact Management
  • Product Management
  • Organization Management
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders
  • Storage
  • Custom Fields
  • Number of records
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Devices Supported

Devices Supported

Android
iPhone/iPad
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers
Integrations

Integrations

Mogo CRM supports integrations with the following business systems and applications:

  • Gmail
  • Google Contracts
  • Google Calendar
  • Google Docs
  • Google Sites
  • Google Voice
  • Google Hangouts
  • MS Lync
  • Skype
  • SAP
  • Oracle
  • LinkedIn
  • Twitter

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Pricing Plans

Pricing Plans

Mogo CRM provides three priced editions and a free version as well.

Free

  • Contact management
  • 500MB storage

Premium – $12/month

All Free Features plus:

  • 1GB storage
  • Custom Branding
  • Product Management
  • Organization Management

Business – $48/month

All Premium features plus:

  • 5GB storage
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One-Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Enterprise – $96/month

All Business features plus

  • Unlimited Storage
  • Unlimited Custom Fields
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Phone No.

Phone No.

866-407-4739 +1-866-832 3090
Popular Clients

Popular Clients

Pygmalion. Santa Fe Way, Hatch Realty, Navigos American National Bank, Battery Giant, Rubik
Pricing Details

Pricing Details

Learn more about Mogo CRM pricing Learn more about Freshservice pricing
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QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which service will perform best for your company it might be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular each app is and how extensive is its online presence.For example, if you look at Freshservice LinkedIn account you’ll find out that they are followed by 18549 people. In case of Mogo CRM the volume of followers on their LinkedIn page is 68.