Compare Mogo CRM vs. Freshservice

Finding the proper CRM Software product is as straightforward as assessing the solid and low features and terms offered by Freshservice and Mogo CRM. Here you can also match their overall scores: 9.0 for Freshservice vs. 7.2 for Mogo CRM. Or you can verify their general user satisfaction rating, 97% for Freshservice vs. 100% for Mogo CRM. We suggest that you take some time to analyze their differences and figure out which one is the better alternative for your organization. What’s more don’t forget to consider your company’s or industry’s unique case, such as, a multilingual app for a global team or a mobile platform to help you work on the go. We realize that not all businesses have enough time to try out a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the IT Service Management Software category are: Samanage, Freshservice, SysAid.
Compare

Mogo CRM

VS

Freshservice

VS

Mogo CRM screenshot Freshservice screenshot
Pricing Details

Our Score

Our Score

7.2 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

97% ?

Cost

Cost

$12

free

Price Scheme

Price Scheme

Monthly payment Free | Annual Subscription
Full Review

Full Review

General Info

General Info

Mogo CRM makes it easy for users to communicate, collaborate, socialize, and close deals faster compared to traditional CRM platforms.
Winner of Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organisations.
Easy Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Android
iPhone/iPad
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about Mogo CRM pricing Learn more about Freshservice pricing
Features

Features

Mogo CRM FEATURES

  • Custom Branding
  • Contact Management
  • Product Management
  • Organization Management
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders
  • Storage
  • Custom Fields
  • Number of records
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Pricing Plans

Pricing Plans

Mogo CRM provides three priced editions and a free version as well.

Free

  • Contact management
  • 500MB storage

Premium – $12/month

All Free Features plus:

  • 1GB storage
  • Custom Branding
  • Product Management
  • Organization Management

Business – $48/month

All Premium features plus:

  • 5GB storage
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One-Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Enterprise – $96/month

All Business features plus

  • Unlimited Storage
  • Unlimited Custom Fields
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Vendor's Address

Vendor's Address

1901 Harrison St, Ste. 1100 PMB# 5
Oakland CA 94612-3648
311 California St.
San Francisco, CA, 94104
USA
Contact Email

Contact Email

support@freshservice.com
Integrations

Integrations

Mogo CRM supports integrations with the following business systems and applications:

  • Gmail
  • Google Contracts
  • Google Calendar
  • Google Docs
  • Google Sites
  • Google Voice
  • Google Hangouts
  • MS Lync
  • Skype
  • SAP
  • Oracle
  • LinkedIn
  • Twitter

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Contact No.

Contact No.

866-407-4739 +1-866-832 3090
Languages

Languages

USA, UK, Canada, Germany USA, UK, Canada, International, China, Germany, India, Japan
Prominent Customers

Prominent Customers

Pygmalion. Santa Fe Way, Hatch Realty, Navigos American National Bank, Battery Giant, Rubik
Product Comparisons

Product Comparisons

Compare with Salesnet
Compare with SalesOptima
Compare with Zoho Support
Compare with Maximizer CRM
Compare with Enalyzer
Compare with SeatAdvisor
Compare with Item8
Compare with Oracle CRM
Compare with Less Annoying CRM
Compare with SalesLoft
Compare with ManageEngine SupportCenter Plus
Compare with Velaro
Compare with Real Asset Management CMMS
Compare with Less Annoying CRM
Compare with Mojo Helpdesk
Compare with SquidHub
Compare with Tick
Compare with Gridle
Compare with LiveChat
Compare with Highrise CRM
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you choose a solution that you are sure will be an actual asset for your team you shouldn’t only pay attention to what professionals have to say about it. Very often individual experience with the service will vary, depending on your own preferences and needs. This is why in our reviews we also offer our User Satisfaction Rating for each solution to give you a quick overview of how real users of Freshservice and Mogo CRM rate their contact with the product. Our system is based on complex analysis of product appearances on other sites, social networks as well as blogs, so you are going to get a full and credible landscape of what other customers think about each app. In this case Freshservice has a total satisfaction rating at 97% while for Mogo CRM 100% of people say they had a positive experience with it.