Compare Mobile Field Report vs. Freshservice

Different businesses require different types of Project Management Software. To understand well which solution suits you, think of evaluating various alternatives feature by feature along with their conditions and costs. Likewise, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system. The results are: Freshservice (9.4) vs. Mobile Field Report (7.2) for all round quality and functionality; Freshservice (97%) vs. Mobile Field Report (96%) for user satisfaction rating. Analyze their strong and weaker points and decide which software is a better option for your company. One simple but effective way is to list the advantages and disadvantages of both services next to each other and find out which software has more benefits. We realize that not all businesses have enough time to test a large number of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the IT Service Management Software category are: Samanage, Zendesk, Freshservice.
Compare

Mobile Field Report

VS

Freshservice

VS

Mobile Field Report screenshot Freshservice screenshot
Pricing Details

Score

Our Score

7.2 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

97% ?

Price

Price

$22

free

Pricing Model

Pricing Model

Monthly payment Free | Annual Subscription
Complete Review

Complete Review

Overview

Overview

Mobile Field Report offers job management, uploading files and pictures, customer reminder, time tracking, optimized dispatching and many more features.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links
Popular Customers

Popular Customers

Daikin Air Conditioning, Wimmer American National Bank, Battery Giant, Rubik
Types of Clients

Types of Clients

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Ticket Training
OS Supported

OS Supported

Windows
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Features

Available Features

Mobile Field Report FEATURES

  • Smart Dispatch
  • Time Tracker on Site
  • Maintenance Scheduler
  • iPad/iPhone compatible
  • Field Service Management
  • Job Management
  • Notes
  • Image Capture and Edit
  • Task Management
  • Invoice
  • Text Templates
  • Customer Notification
  • Generate and/or automate various types of reports

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Supported Integrations

Supported Integrations

Mobile Field Report supports integration with the following business systems and applications:

  • Microsoft Excel
  • Microsoft Azure
  • SAP
  • Microsoft Navision

Mobile Field Report also offers several plugins that allow you to extend your software’s capabilities.

 

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Contact No.

Contact No.

+49 (8142) 6691725 +1-866-832 3090
Company's Address

Company's Address

Simplias GmbH Baaderstrasse 43 80469 München 311 California St.
San Francisco, CA, 94104
USA
Pricing Details

Pricing Details

Learn more about Mobile Field Report pricing Learn more about Freshservice pricing
Languages Supported

Languages Supported

English English
Available Plans

Available Plans

Mobile Field Report offers three product packages, with all plans carrying a free trial period.

Starter (20 euros per month per user): Features include a maximum of 2 pictures per job and 10 steps per job.

Standard (by quote): Features include unlimited jobs, module time tracking, text templates, and a maximum of 50 steps per job.

Enterprise (by quote): Features include unlimited jobs and products, API to ERP, and customer notification.

Mobile Field Report lets you start with a small team for free.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Email Address

Email Address

info@simplias.com support@freshservice.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which software will perform best for your company it may be a sound idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular every product is and how extensive is its online presence.For instance, if you look at Freshservice LinkedIn account you’ll learn that they are followed by 18549 users. In case of Mobile Field Report the volume of followers on their LinkedIn page is 0.