Compare Mobile Field Report vs. Freshservice

A sensible way to find the correct Project Management Software product for your firm is to match the solutions against each other. Here you can compare Freshservice and Mobile Field Report and see their functions compared in detail to help you select which one is the more effective product. Furthermore, you can compare their overall ratings, such as: overall score (Freshservice: 9.4 vs. Mobile Field Report: 7.2) and user satisfaction (Freshservice: 97% vs. Mobile Field Report: 96%). Check their distinctive features and similarities and discover which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years? Those of you who are pressed for time or want a IT Service Management Software advice from our experts may want to take a look at these top choices for this year: Freshservice, JIRA Service Desk, Samanage.

Mobile Field Report




Mobile Field Report screenshot Freshservice screenshot
Pricing Details

Total Score

Our Score

7.2 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

97% ?





Pricing Type

Pricing Type

Monthly payment Free | Annual Subscription
Full Review

Full Review

General Description

General Description

Mobile Field Report offers job management, uploading files and pictures, customer reminder, time tracking, optimized dispatching and many more features.
Winner of Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organisations.
Easy Links
Supported Integrations

Supported Integrations

Mobile Field Report supports integration with the following business systems and applications:

  • Microsoft Excel
  • Microsoft Azure
  • SAP
  • Microsoft Navision

Mobile Field Report also offers several plugins that allow you to extend your software’s capabilities.


Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Phone Number

Phone Number

+49 (8142) 6691725 +1-866-832 3090
Types of Clients

Types of Clients

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers


USA, UK, Ireland, Canada, Europe, Australia, Germany USA, UK, Canada, International, China, Germany, India, Japan
Available Features

Available Features

Mobile Field Report FEATURES

  • Smart Dispatch
  • Time Tracker on Site
  • Maintenance Scheduler
  • iPad/iPhone compatible
  • Field Service Management
  • Job Management
  • Notes
  • Image Capture and Edit
  • Task Management
  • Invoice
  • Text Templates
  • Customer Notification
  • Generate and/or automate various types of reports

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Customer Support

Customer Support

Phone Live Support
Phone Live Support
Ticket Training
Popular Customers

Popular Customers

Daikin Air Conditioning, Wimmer American National Bank, Battery Giant, Rubik
Pricing Details

Pricing Details

Learn more about Mobile Field Report pricing Learn more about Freshservice pricing
Devices Supported

Devices Supported

Available Plans

Available Plans

Mobile Field Report offers three product packages, with all plans carrying a free trial period.

Starter (20 euros per month per user): Features include a maximum of 2 pictures per job and 10 steps per job.

Standard (by quote): Features include unlimited jobs, module time tracking, text templates, and a maximum of 50 steps per job.

Enterprise (by quote): Features include unlimited jobs and products, API to ERP, and customer notification.

Mobile Field Report lets you start with a small team for free.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Vendor Email

Vendor Email
Company's Address

Company's Address

Simplias GmbH Baaderstrasse 43 80469 München 311 California St.
San Francisco, CA, 94104
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Every time you pick a app that you believe will be an actual asset for your business you shouldn’t simply focus on what experts have to say about it. Very often personal experience with the service may be different, depending on specific preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every solution to give you a quick impression of how actual users of Freshservice and Mobile Field Report evaluate their experience with the app. Our algorithm is built around detailed analysis of product appearances on other websites, social media as well as blogs, so you are going to get a full and credible picture of what other people think about each software. In this case Freshservice has a total satisfaction rating at 97% while for Mobile Field Report 96% of people claim they had an enjoyable experience with it.