What is better Freshservice or mHelpDesk? We are here to streamline the process of contrasting Project Management Software products for you. For instance, on this page you can check the overall performance of Freshservice (9.4) and compare it with the overall performance of mHelpDesk (8.4).
You may also match their overall user satisfaction rating: Freshservice (97%) vs. mHelpDesk (93%). What’s more, lexamine their features carefully to check which product can better address your company’s needs. In general, any business app has to let you to quickly see the big picture, all the while giving you immediate access to the details.
Currently, the leading services in our IT Service Management Software category are: LiveAgent, Freshservice, Zendesk.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Incident management
Knowledge base
Self-service portal
100 end users
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
All Sprout plan features
CMDB
Satisfaction surveys
Time tracking
Unlimited end users
Multiple helpdesk emails
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
All Blossom Plan features
Problem management
Change management
Custom roles
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.
If you continue having second thoughts about which service will work best for your business it might be a sound idea to investigate each service’s social metrics. Such metrics are quite often a way to see how popular each solution is and how large is its online presence. For example Freshservice Twitter profile has currently 1113 followers. At the same time mHelpDesk Twitter is followed by 1672 users.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website.
Our rankings can be filtered by:
Sponsored: vendors bid for position here and products are sorted based on the amount of that bid.
SmartScore: products are sorted based on our SmartScore rating.
User Reviews: products are sorted based on ratings from user reviews.
Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in an effort to give you reliable advice that will enable you to make well-informed purchase decisions.
