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Compare Freshservice vs LivePlan

What is better Freshservice or LivePlan? It’s easy to our scoring system to help you get a general idea which Project Management Software product is will work better for your company. For overall product quality, Freshservice received 9.4 points, while LivePlan gained 8.2 points.

Meanwhile, for user satisfaction, Freshservice scored 97%, while LivePlan scored 100%. Specifics of their features, tools, supported platforms, customer service, plus more are provided below to give you a more correct assessment. Remember to choose only the features that you need so as not to waste money for functions that are unnecessary.

We know that not all businesses have enough time to examine dozens of different products, so we created a list of recommendations that you may find useful. Our top choices for the IT Service Management Software category are: Samanage, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Walkthrough Planning
  • Plan Examples
  • Business Plan Template
  • Industry Benchmarks
  • Financial Forecasting
  • Sales Forecasting
  • Professional Documents
  • One-Page Pitch
  • Lean Planning
  • Multiple Plans
  • Plan Export
  • Business Model Canvas
  • QuickBooks Online & Xero Integration
  • Performance Dashboards
  • Milestones
  • Collaboration Tools

Pricing Info

LivePlan has four selections for enterprise pricing, which are based on how often you would like to pay for your subscription.

Month-to-Month – $19.95/month

6 Months – $15.96/month (bi-annual billing of $95.76)

Annual – $11.66/month (annual billing of $139.92)

Each subscription plan gives you access to the following features:

  • Business Plans
  • Sample Plans
  • Plan Export
  • Multiple Plans
  • Daily Performance Tracking
  • Milestones
  • Competitor Benchmarking
  • Automated Financials
  • SBA-Approved Form
  • One-Page Pitch
  • Collaboration Tools
  • QuickBooks Online & Xero Integration
  • Custom Themes
  • Toll-Free Support
  • Video Tutorials

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mona Does Concrete, Naughty Soda, Tailored Coffee

Integrations

LivePlan supports integrations with accounting programs, particularly:

  • QuickBooks Online
  • Xero

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A business planning software with numerous forecast options.

Company Email

Contact No.

Company's Address

Palo Alto Software, Inc.
44 West Broadway, Suite 426
Eugene, OR 97401
USA

In case you are still having doubts about which product will be best for your business it might be a sound idea to analyze each service’s social metrics. These metrics are usually a way to see how popular every service is and how extensive is its online presence. For example, in case of Facebook Freshservice has 7557 likes on their official profile while LivePlan profile is liked by 0 people.

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