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Compare Freshservice vs LionDesk

What is better Freshservice or LionDesk? It’s easy to our scoring system to help you get a general idea which CRM Software product is will work better for your company. For overall product quality, Freshservice attained 9.4 points, while LionDesk received 8.7 points. Meanwhile, for user satisfaction, Freshservice scored 97%, while LionDesk scored 100%.

Specifics of their characteristics, tools, supported platforms, customer service, and more are provided below to provide you with a more precise review. Keep in mind to choose only the features that you need to avoid wasting cash for tools that are unnecessary.

Our experts made sure to review all popular IT Service Management Software services that you can find on the market, but among them these three deserved our special attention: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Video Emails
  • Video Texting
  • 3rd Party Lead Importing
  • Property Management
  • Property Task Plans
  • Text 2 Sell
  • Auto-Responders
  • Lead Distribution
  • Enhanced Drip Campaigns
  • Document Management
  • Email Tracking
  • Automatic Outbound Call Tracking
  • Team Contact Sharing
  • Social Media Management
  • Broker Functions
  • Deal and Pipeline Management

Pricing Info

For as much as $25 a month, LionDesk offers a professional contact management plan for all users. Here are the details:

LionDesk Professional

  • $25 Per Month
  • Full CRM / Contact Management
  • Video Emails
  • Video Texting
  • 3rd Party & IDX Lead Importing
  • Instant Auto-Responders
  • Custom Drip Campaigns
  • Custom Email and Text Templates
  • Contact Buckets/Lists
  • Schedule Outbound Emails
  • Inbound/Outbound Texting
  • Detailed Email Tracking/Reporting
  • Document Storage
  • Task & To-Do’s with Reminders
  • Daily/Weekly/Monthly/Agenda Calendar
  • Social Media Lookup
  • Property Management
  • Property Task Plans and Workflow
  • Distribute Leads to Team Members
  • Team Contact Sharing
  • Click-To-Call using your Caller ID
  • Automatic Outbound Call Tracking
  • Broker Team Reporting
  • Text 2 Sell (Sign Riders)
  • Google Calendar/Gmail/Contacts
  • 3rd Party Email Sync

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

LionDesk supports the following integrations:

  • Zillow
  • Trulia
  • Realtor.com
  • RealGeeks
  • AgentFire
  • iFound Agent
  • Wolfnet IDX
  • IDX Broker
  • BombBomb
  • Zapier
  • Facebook
  • Dotloop
  • JotForms
  • MLS
  • MyPlus
  • SalesDialers
  • Outlook Office 365
  • Wufoo Forms
  • Placester IDX
  • Yahoo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM Software for real estate professionals that has video email and video texting capabilities, as well as, marketing and transaction management.

Company Email

contact@liondesk.com

Contact No.

Company's Address

5937 Darwin Court, Suite 101
Carlsbad, CA 92008
USA

In the event you are still having doubts about which software will perform best in your case it may be a sound idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular a given app is and how large is its online presence. For example Freshservice Twitter profile has currently 1113 followers. At the same time LionDesk Twitter is followed by 804 people.

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