Compare KeyedIn Projects vs. Freshservice

Choosing the best Project Management Software for your business is complicated with too much features, options, and terms to choose from. However, using our website will make it possible for you to streamline the selection steps by displaying all crucial solutions in one location. For example, you can match Freshservice and KeyedIn Projects for their tools and overall scores, in this case, 9.4 and 7.0, respectively. Similarly, you can see which one has higher general user satisfaction rating: 97% (Freshservice) and 100% (KeyedIn Projects) to find out which software is better for your organization. Don’t simply buy the service with the cheapest price, but the software that offers the most cost-effective value. Our experts made sure to review all popular IT Service Management Software solutions that you can find on the market, but among them these three deserved our special attention: Freshservice, Samanage, JIRA Service Desk.

KeyedIn Projects




KeyedIn Projects screenshot Freshservice screenshot
Pricing Details

Total Score

Our Score

7.0 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

97% ?



by quote


Pricing Model

Pricing Model

Annual Subscription | Quote-based Free | Annual Subscription
Complete Review

Complete Review

General Description

General Description

KeyedIn Projects is a fully integrated suite of business applications designed to take the complexity out of managing complex projects.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links


International USA, UK, Canada, International, China, Germany, India, Japan


KeyedIn Projects FEATURES

  • Cloud-Based
  • Project management
  • Portfolio management
  • Flexible
  • Fast to implement
  • Easy to use
  • Customer-focused
  • Highly scalable
  • Highly secure
  • Fast return on investment
  • Right size, right fit solutions
  • Powerful and complete
  • Get unrivalled visibility and control
  • Easily connect to mission critical systems
  • Keep remote team members connected
  • Easy Project status reporting

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Prominent Clients

Prominent Clients

Travelex, GSK, Nash Tech American National Bank, Battery Giant, Rubik
Contact Phone

Contact Phone

1.866.662.6820 +1-866-832 3090
Pricing Details

Pricing Details

Learn more about KeyedIn Projects pricing Learn more about Freshservice pricing
Available Plans

Available Plans

It offers three scalable editions suitable for any business.

  • Enterprise Edition
  • Professional Edition
  • Small Business Edition

Contact the company directly to request a quote. The minimum subscription period is 12 months.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Company's Address

Company's Address

KeyedIn Solutions, Inc.
5001 American Blvd West
Suite 1010
Minneapolis, MN 55437
311 California St.
San Francisco, CA, 94104
Supported Integrations

Supported Integrations

  • Intacct
  • QuickBooks (Windows)
  • Access Dimensions
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • Salesforce CRM
  • Microsoft Dynamics CRM
  • Sugar CRM
  • SAP
  • Outlook – iCalendar Available
  • SharePoint

Coming soon:

  • JIRA
  • Pivotal
  • Version One
  • Collaboration Integration
  • LinkedIn
  • Facebook

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Support Types

Support Types

Phone Live Support
Ticket Training
Available Devices

Available Devices

Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Company Email

Company Email
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Popular Alternatives

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If you compare different Project Management Software services you shouldn’t simply analyze their list of features and available pricing plans. Pay attention to the fact that the software must be adjusted to your work processes and team so the more flexible their offer the better. Learn which OSes are supported by Freshservice and KeyedIn Projects and ensure you will get mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a key element for many firms.