Compare KeyedIn Projects vs. Freshservice

A sensible way to find the right Project Management Software product for your organization is to evaluate the solutions against each other. Here you can compare Freshservice and KeyedIn Projects and see their capabilities compared thoroughly to help you choose which one is the better product. Also, you can compare their overall ratings, for instance: overall score (Freshservice: 9.4 vs. KeyedIn Projects: 7.0) and user satisfaction (Freshservice: 97% vs. KeyedIn Projects: 100%). Examine their distinctive features and similarities and find out which one outperforms the other. Similarly think about your company tomorrow; will your business outgrow the app in the next 3-5 years? As of now, the most popular products in our IT Service Management Software category are: LiveAgent, Freshservice, Zendesk.

KeyedIn Projects




KeyedIn Projects screenshot Freshservice screenshot
Pricing Details

Total Score

Our Score

7.0 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?



by quote


Pricing Model

Pricing Model

Annual Subscription | Quote-based Free | Annual Subscription
Full Review

Full Review

General Description

General Description

KeyedIn Projects is a fully integrated suite of business applications designed to take the complexity out of managing complex projects.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Easy Links
Support Types

Support Types

Phone Live Support
Ticket Training
Available Languages

Available Languages

English English
List of Features

List of Features

KeyedIn Projects FEATURES

  • Cloud-Based
  • Project management
  • Portfolio management
  • Flexible
  • Fast to implement
  • Easy to use
  • Customer-focused
  • Highly scalable
  • Highly secure
  • Fast return on investment
  • Right size, right fit solutions
  • Powerful and complete
  • Get unrivalled visibility and control
  • Easily connect to mission critical systems
  • Keep remote team members connected
  • Easy Project status reporting

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Customers

Popular Customers

Travelex, GSK, Nash Tech American National Bank, Battery Giant, Rubik
Contact Email

Contact Email
Vendor's Address

Vendor's Address

KeyedIn Solutions, Inc.
5001 American Blvd West
Suite 1010
Minneapolis, MN 55437
311 California St.
San Francisco, CA, 94104
Pricing Info

Pricing Info

It offers three scalable editions suitable for any business.

  • Enterprise Edition
  • Professional Edition
  • Small Business Edition

Contact the company directly to request a quote. The minimum subscription period is 12 months.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Devices Supported

Devices Supported

Phone No.

Phone No.

1.866.662.6820 +1-866-832 3090
Pricing Details

Pricing Details

Learn more about KeyedIn Projects pricing Learn more about Freshservice pricing
Supported Integrations

Supported Integrations

  • Intacct
  • QuickBooks (Windows)
  • Access Dimensions
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • Salesforce CRM
  • Microsoft Dynamics CRM
  • Sugar CRM
  • SAP
  • Outlook – iCalendar Available
  • SharePoint

Coming soon:

  • JIRA
  • Pivotal
  • Version One
  • Collaboration Integration
  • LinkedIn
  • Facebook

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
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Popular Alternatives

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You shouldn’t expect simply a wide set of functionalities and scalable pricing from a well-known Project Management Software. Almost as essential as key features is a top-notch customer support. You want to guarantee that in a situation where you have any questions about Freshservice or KeyedIn Projects, or you struggle with some problems, or maybe you’ll need to ask for a certain change or feature beneficial to your team you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can enjoy individual training or at least a knowledge base you can use.