Compare ITM Platform vs. Freshservice

Getting the perfect Project Management Software for your company is essential to boosting your company’s efficiency. In our platform, it's easy to examine different solutions to see which one is the right software for your needs. Here you can match Freshservice vs. ITM Platform and check their overall scores (9.4 vs. 7.7, respectively) and user satisfaction rating (97% vs. 98%, respectively). It's also possible to study the specifics of pricing, terms, plans, functions, tools, and more, and find out which software offers more benefits for your business. In general, choose the software which helps you to change the features and subscription plan to address your sales growth or lack of it. In the event you want to quickly decide on the top IT Service Management Software according to our experts we recommend you take a look at these solutions: Zendesk, Freshservice, Samanage.

ITM Platform




ITM Platform screenshot Freshservice screenshot
Pricing Page

Total Score

Our Score

7.7 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

97% ?



By quote


Pricing Model

Pricing Model

Annual Subscription Free | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

ITM Platform offers practical and powerful project management solutions as well as portfolio management, projects programs, resources, and services.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Useful Links
Devices Supported

Devices Supported

Windows Mobile
Pricing Page

Pricing Page

Learn more about ITM Platform pricing Learn more about Freshservice pricing



  • Project management
  • Task management
  • Monitor revenue information
  • Assign information to clients
  • Import MS Project and API
  • Resource management
  • Cellular app
  • Multi-language and multi-currency
  • Portfolio and programs
  • Spending and budgets
  • Dashboard
  • Supplier management
  • Document management
  • Integrated social network
  • Custom fields
  • Online support and training

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Languages Supported

Languages Supported

English, Spanish, Portugese English
Vendor Email

Vendor Email
Contact Address

Contact Address

Santa Engracia 90,
Madrid 28010, Spain
311 California St.
San Francisco, CA, 94104
Available Plans

Available Plans

ITM Platform offers annual subscriptions of customized license packages. Any level of access can be attributed to each license.  Contact the vendor for their enterprise pricing details and other product information.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog


  • JIRA: push your issues and projects from JIRA and have an overview on ITM Platform
  • Slack: Work on your projects from Slack! Retrieve all your information on projects and tasks, report hours and follow-up on your progress on your favourite tool.
  • API: Develop for ITM Platform through our own Application Programmer Interface, and connect your company’s legacy systems to your project management.
  • Google calendar: Synchronize your google calendar with ITM Platform and view all your events and reminders from ITM Platform.
  • Microsoft Excel: Export native information to Excel.
  • MS Project: Harness the option to import your projects from MS Project for complete data integration.
  • Outlook Plug-in: Automatically connect your ITM Platform tasks with your Outlook tasks with this simple plug-in.

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Customers

Prominent Customers

Repsol SA, Lafarge, Berge, Eutelsat Communications American National Bank, Battery Giant, Rubik
Contact No.

Contact No.

+34 91 805 21 88 +1-866-832 3090
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

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In case you are still having doubts about which product will be best for your business it may be a good idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular every app is and how large is its online presence.For example, if you look at Freshservice LinkedIn profile you’ll see that they are followed by 18549 people. In case of ITM Platform the amount of followers on their LinkedIn page is 7.