Compare ITM Platform vs. Freshservice

Purchasing the appropriate Project Management Software product is as easy as contrasting the good and poor characteristics and terms offered by Freshservice and ITM Platform. Here you can also match their total scores: 9.4 for Freshservice vs. 7.7 for ITM Platform. Or you can verify their general user satisfaction rating, 97% for Freshservice vs. 98% for ITM Platform. We suggest that you put some effort and review their differences and determine which one is the better choice for your company. What’s more don’t forget to take into account your company’s or industry’s unique case, such as, a multilingual solution for a global staff or a mobile version to help you work away from your office. In the event you want to quickly decide on the top IT Service Management Software according to our experts we recommend you take a look at these solutions: Zendesk, Freshservice, Samanage.

ITM Platform




ITM Platform screenshot Freshservice screenshot
Pricing Page


Our Score

7.7 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

97% ?





Price Scheme

Price Scheme

Annual Subscription Free | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

ITM Platform offers practical and powerful project management solutions as well as portfolio management, projects programs, resources, and services.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Useful Links
Company's Address

Company's Address

Santa Engracia 90,
Madrid 28010, Spain
311 California St.
San Francisco, CA, 94104
Pricing Info

Pricing Info

ITM Platform offers an annual subscriptions of license packages at $24USD per user per month, for a minimum package of 10 licenses. Any level of access can be attributed to each license.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Languages Supported

Languages Supported

USA, UK, Canada, China, Germany, India, Japan USA, UK, Canada, International, China, Germany, India, Japan
Devices Supported

Devices Supported

Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Popular Clients

Popular Clients

Repsol SA, Lafarge, Berge, Eutelsat Communications American National Bank, Battery Giant, Rubik
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

  • JIRA: push your issues and projects from JIRA and have an overview on ITM Platform
  • Slack: Work on your projects from Slack! Retrieve all your information on projects and tasks, report hours and follow-up on your progress on your favourite tool.
  • API: Develop for ITM Platform through our own Application Programmer Interface, and connect your company’s legacy systems to your project management.
  • Google calendar: Synchronize your google calendar with ITM Platform and view all your events and reminders from ITM Platform.
  • Microsoft excel: Export native information to Excel.
  • MS Project: Harness the option to import your projects from MS Project for complete data integration.

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Email Address

Email Address
Available Features

Available Features


  • Project management
  • Task management
  • Monitor revenue information
  • Assign information to clients
  • Import MS Project and API
  • Resource management
  • Cellular app
  • Multi-language and multi-currency
  • Portfolio and programs
  • Spending and budgets
  • Dashboard
  • Supplier management
  • Document management
  • Integrated social network
  • Custom fields
  • Online support and training

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Contact No.

Contact No.

+34 91 805 21 88 +1-866-832 3090
Pricing Page

Pricing Page

Learn more about ITM Platform pricing Learn more about Freshservice pricing
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Popular Alternatives

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It may not always be enough to simply compare Freshservice and ITM Platform with one another. Even though useful features, cost and customer reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards won by each app. Very often a less known solution may turn out to be a good choice that was distinguished with B2B awards such as our Experts’ Choice Award which shows that in spite of lesser market popularity it’s a significant contender to the apps that rule the market.