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Compare Freshservice vs Issuetrak

What is better Freshservice or Issuetrak? You can use our scoring system to give you a general idea which Help Desk Software product is more suitable for your company. For overall product quality, Freshservice earned 9.4 points, while Issuetrak received 8.5 points. Meanwhile, for user satisfaction, Freshservice scored 97%, while Issuetrak scored 100%.

Information regarding their unique elements, tools, supported platforms, customer support, and more are given below to provide you with a more versatile comparison. Keep in mind to get only the functions that you need so as not to waste cash for tools which are redundant.

We know that not all companies have enough time to try out dozens of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the IT Service Management Software category are: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Workflow & Task Management
  • Email Notifications
  • Installation & Upgrades
  • Dashboard
  • My Issues
  • Knowledge Base
  • Site Appearance
  • Site References
  • Issue, User, and Organizer Fields
  • Web-based Access
  • Self-Registration
  • Report Writer
  • Searches and Saved Searches

Pricing Info

Issuetrak offers two licensing options Support and Productivity and two hosting options Cloud or Premise based. A free online demo is also available.

Cloud based plans:

  • Support Model: $100/month per agent
  • Productivity Model: $20/month per user

Premise based plans:

  • Support Model: $850 per agent
  • Productivity Model: $170 per user

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pepsi, 3M, Verizon, Philips, UPS, Canon

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

IssueTrak is a web-based help desk software and customer support platform merged into one compact and powerful package.

Company Email

info@issuetrak.com

Contact No.

Company's Address

249 Central Park Avenue
Virginia Beach, Virginia 23462

Almost as crucial as functionalities and client support quality are pricing plans offered by Freshservice and Issuetrak. Even though cost should not be a deciding aspect it’s surely an important thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and easily scaled up every time your company grows. You should be certain you don’t select pricing plans that have extra functionalities that you won’t find useful and always try to contact with the vendor directly as enterprises can frequently benefit from more affordable prices. You should also try out a free trial or demo of each service to spend at least some time using it. It’s a helpful experience that doesn’t need you to spend any money and provides you with a reliable overview of what it’s like to work with Freshservice and Issuetrak.

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