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Compare Freshservice vs Infor EAM

What is better Freshservice or Infor EAM? If you’re having a difficult time choosing the right IT Asset Management Software product for your company, it’s a good idea to do a comparison of the available software and find out which one offers more positive aspects. For example, here you can review Freshservice (overall score: 9.4; user rating: 97%) vs. Infor EAM (overall score: 9.6; user rating: 99%) for their overall performance.

It's also possible to see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to compare their features will significantly boost the chances of finding the appropriate product for your company. Look closely at other factors of the software such as intuitiveness, adaptability, scalability, and pricing plans.

At this time, the most significant services in our IT Service Management Software category are: Zendesk, Samanage, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Highly Configurable
  • Industry-Specific Capabilities
  • Scalable and Dynamic
  • Easy To Deploy
  • Asset Hierarchy
  • Manage Risk and Reliability with Alerts
  • Comply with Strict Legal and Environmental Regulations
  • Support for All Mobile Devices, Screen Sizes, and Operating Systems
  • Modern Asset Maintenance Management System
  • Predict Future Capital Allocations
  • Maximize The Lifecycle and Value of Existing Government Assets
  • Track The Location and Condition of Medical Equipment
  • FDA, OSHA, and other Compliance Audits
  • Standardize Inventory Parts Descriptions
  • Improve Data Integrity
  • Built-In Data Validation
  • Predictive Maintenance

Pricing Info

Infor EAM’s SMB and enterprise pricing plan information is available only upon request. For more information and to get a quote, please contact its sales team.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

EMO, Drager Service, CERN

Integrations

Infor EAM supports integration with existing business processes and workflows. In addition, it can be integrated with database and IT systems such as the following:

  • Oracle
  • SAP
  • Peoplesoft
  • JD Edwards
  • Geospatial Systems
  • ESRI
  • Custom or Legacy Systems

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A scalable, dynamic, and highly configurable enterprise asset management software solution that helps various industries maintain the safety, availability, and performance of their equipment, machinery, and other assets, improve compliance to standards and regulations, and reduce operational and maintenance costs.

Company Email

innovate@infor.com

Contact No.

Company's Address

Infor
641 Avenue of the Americas
New York, New York 10011
USA

If you are still having second thoughts about which service will be best for your company it may be a sensible idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular a given app is and how large is its online presence. For example Freshservice Twitter profile has currently 1113 followers. At the same time Infor EAM Twitter is followed by 16834 users.

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