MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshservice vs iGlobe CRM Office 365

What is better Freshservice or iGlobe CRM Office 365? Assessing products to get the best CRM Software does not always have to be hard. On our review platform, it is possible to match Freshservice and iGlobe CRM Office 365 and quickly see their distinct features. We allow you to take a look at their capabilities, supported devices, level of support, prices, terms, plus more.

It's also possible to examine their overall score (9.4 for Freshservice vs. 5.8 for iGlobe CRM Office 365) and overall customer satisfaction level (97% for Freshservice vs. 100% for iGlobe CRM Office 365). Spend some time and compare your leading choices and determine which one is best for your company. Similarly, you have to assess the software company’s business viability; are they reliable and will they still be around in the future?

As of now, the most popular services in our IT Service Management Software category are: Freshservice, LiveAgent, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 5.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $28.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Opportunity Tracker
  • Automated Marketing
  • Custom Proposals
  • Outlook Integration
  • Online Accounting Software Integration

Pricing Info

iGlobe CRM Office 365 offers a single enterprise pricing plan to all users. Here are the details:

iGlobe CRM Office 365 – $28.99/user/month

  • Up to 50 Users
  • Over 50 Contacts
  • Outlook iGlobe CRM Add-In
  • e-conomic & Billy Integration
  • QuickBooks, Exact, Saasu Integration
  • SharePoint Online Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ubiquitech, Insight Office, Max Sibbern

Integrations

iGlobe CRM Office 365 integrates seamlessly with different categories of products:

  • QuickBooks Online
  • e-conomic
  • Billy
  • Exact Online
  • Xero Online
  • Saasu
  • SharePoint Online
  • Outlook
  • Planner
  • Excel
  • Power BI

The product’s capabilities can also be extended with the following add-ins:

  • iGlobe Outlook CRM Add-In
  • iGlobe Outlook CRM Meeting Helper
  • iGlobe Connector for Outlook Contacts
  • iGlobe CRM Word Add-In
  • iGlobe CRM Excel Add-In
  • iGlobe Planner Pro
  • iGlobe QuickBooks Add-In
  • iGlobe e-conomic
  • iGlobe eMarketing

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM platform made ready for integration with Microsoft’s office suite.

Company Email

info@iglobecrm.com

Contact No.

Company's Address

Marielundvej 18,
2730 Herlev, Copenhagen
Denmark

In the event you are still having doubts about which software will perform best for your business it might be a sensible idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular each solution is and how large is its online presence. For instance Freshservice Twitter account has currently 1113 followers. At the same time iGlobe CRM Office 365 Twitter is followed by 54 users.

Page last modified