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Compare Freshservice vs Goverlan Reach

What is better Freshservice or Goverlan Reach? You have such a wide range of Customer Support Software solutions in today’s state of that industry that selecting the best product can be difficult. On our comparison page, it is simple to assess the functions, terms and conditions, available plans, and more details of Freshservice and Goverlan Reach.

You can also check their score (9.4 for Freshservice vs. 7.3 for Goverlan Reach) and user satisfaction level (97% for Freshservice vs. 100% for Goverlan Reach). The scores and ratings provide you with a solid idea how both of these software products perform. In addition, make sure if the solution can integrate with your current business apps to guarantee greater productivity.

In the event you would like to quickly locate the best IT Service Management Software according to our experts we advise you take a look at these solutions: Freshservice, Zendesk, Samanage.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • End-Point Management
  • Remote System Access
  • On-Demand & Unattended Systems
  • Audio & Text Chat
  • Multiple Types Support Sessions
  • Multiple Protocols for Multiple Platforms
  • Activity & Machine Health Monitoring
  • Video Capture
  • PKI Support via SmartCard Redirection
  • File Transfer & Management
  • Task/Startup Program Management
  • Power Management
  • PowerShell Access
  • System Hardware & Software Reporting
  • Real-Time Information
  • Software Deployment & Patching
  • Network Share Management
  • User & System Print Management
  • User Drive Mapping Management
  • Registry Management
  • Script Execution
  • Active Directory Access
  • Account Management
  • Password Management
  • Group Memberships Reporting & Management
  • Users & Machines Configuration reports
  • Global Systems Management Tasks
  • Global Active Directory Changes
  • Non-Compliant Configuration/States Detection
  • Real-Time Compliance Issues Resolution

Pricing Info

Goverlan Reach offers three SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:

Standard Edition – $15.00/operator/month or $300.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 10 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Limited Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Professional Edition – $30.00/operator/month or $590.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 15 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Enterprise Edition – $50.00/operator/month or $990.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 20 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pekin Hospital, Kingdon Capital, Asbury Automotive Group

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote desktop support system with IT task automation.

Company Email

sales@goverlan.com

Contact No.

Company's Address

2655 S Le Jeune Rd
Miami, FL 33134
USA

All the data, details and experiences that we offered in this analysis were gathered from official company websites, marketing materials available online, actual experience from real users as well as our own direct use of every product by an expert. We put a lot of effort to comprehensively test every product, therefore we not only analyze it ourselves, but we also match our results with views of other members from the B2B community.

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