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Compare Freshservice vs Gantter

What is better Freshservice or Gantter? Specific organizations demand different types of Project Management Software. To learn which service meets your needs, think of comparing various solutions feature by feature along with their conditions and prices. Likewise, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.

The results are: Freshservice (9.4) vs. Gantter (8.1) for total quality and efficiency; Freshservice (97%) vs. Gantter (94%) for user satisfaction rating. Analyze their high and weaker points and see which software is a more sensible choice for your company. A simple, practical way is to list the advantages and disadvantages of both solutions next to each other and find out which app has more benefits.

We realize that not all businesses have the time to test dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the IT Service Management Software category are: Freshservice, Zendesk, Samanage.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Scheduling
  • Collaboration
  • Google Drive integration
  • Real Time View

Pricing Info

Gantter is available on a simple pricing plan. It’s priced at $5/user/month for its 3 different product editions. It also has a no-commitment 30-day free trial so you can test out its features. Once it’s over, you may choose which edition you prefer based on its included features as stated below:

Gantter Cloud – $5/user/month

  • 24/7 access to Community-powered online Support
  • 23 languages to choose from
  • Access to thousands of community contributed templates
  • Auto-generated Work Breakdown Structure
  • Central User Admin Console
  • Community Powered Suggest & Assist Recommendation Engine
  • Cost Tracking – Labor & Materials
  • Custom Columns
  • Floating User Licenses
  • Hierarchical Task Linking
  • Interactive Gantt Chart
  • Open/Save Gantter Schedule Files to Gantter Cloud (unlimited storage)
  • Open & Save Microsoft Project files
  • Resource Auto-Leveling
  • Resource/Workload Tracking
  • Risk Management
  • Save & Compare schedule Baselines
  • Share Gantter Schedule Files with other users
  • Single Invoice for All Subscriptions
  • Task & Gantt Color Themes
  • Task Tracking

Gantter for Google Drive – $5/user/month

  • All Ganter Cloud features
    • except: Open/Save Gantter Schedule Files to Gantter Cloud (unlimited storage)
  • Bi-Directional Google Calendar integration
  • Google Comment integration
  • Initiate context-aware Hangouts
  • Link Google Drive Files to Tasks
  • Open/Save directly to Google Drive
  • Real-time Collaborative Editing

Gantter for G Suite – $5/user/month

  • All Ganter for Google Drive features
  • Auto add the G-Suite Domain user to the schedule
  • Auto filter by G-Suite domain user activity Suggest & Assist Recommendations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Staples, Google, Gilbane

Integrations

Gantter seamlessly integrates with the following business systems and applications:

  • Google Drive: Gantter’s UI is designed to look and feel just like a native Google Apps native editor, making it really easy for a Google user to use Gantter.
  • Microsoft Project: Easily open/save MS Project Files

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Gantter features all power of leading desktop scheduling products without users having to buy or install anything, and allows you to share your project schedules in cloud.

Company Email

info@inquesttechnologies.com

Contact No.

Company's Address

1350 Division Rd.
Suite 301
West Warwick, RI 02893
USA

It may not always be sufficient to just compare Freshservice and Gantter with one another. Although reliable tools, cost and user experience are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards won by each service. Very often a less known app may turn out to be a good choice that was a winner of many industry awards such as our Experts’ Choice Award which shows that in spite of limited market presence it’s a significant contender to the apps that rule the market.

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