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Compare Freshservice vs FTMaintenance

What is better Freshservice or FTMaintenance? Buying the most effective Project Management Software product is all about cross-checking various solutions and determining the top software for your specific needs. Our proprietary algorythm gives you a quick look at the general rating of Freshservice and FTMaintenance. For general quality and performance, Freshservice scored 9.4, while FTMaintenance scored 5.0. On the other hand, for user satisfaction, Freshservice earned 97%, while FTMaintenance earned 100%.

Below you can also check their functions, terms, plans, etc. to see which program will be more appropriate for your company. One critical feature to assess is if the software lets you to toggle on/off restrictions on various types of users to secure any critical company data.

Those of you who want to save some time or would like to get a IT Service Management Software suggestion from our team may want to take a look at these top choices for this year: Samanage, Zendesk, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 5.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $40

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Work Order, Asset and Inventory Management
  • Preventive, Predictive and Mobile Maintenance
  • Automated work order activation, assignment, and distribution
  • Flexible maintenance calendar
  • Automatic notifications
  • Standardized work order closure process
  • Cloud-based and On-site solutions
  • Asset Hierarchies
  • Drag-and-drop capability
  • Asset Performance
  • Tracking and Reporting
  • Technical support

Pricing Info

FTMaintenance offers three license options, as well as additional one-time enterprise pricing licenses. Here are the details:

Cloud Subscription

FTM Cloud Lite – $40/month

  • 500 assets
  • Dedicated account manager, live phone support
  • Unlimited document storage
  • Dedicated virtual computer
  • Double authentication
  • Five-minute roll-back data backup
  • 99.99% up-time guarantee
  • US-based

FTM Cloud Lite+ – $80/month (12-month commitment)

  • Cloud Lite + Unlimited Assets and Mobile Access

FTM Cloud – $149/month

  • Cloud Lite + Unlimited assets, Inventory management, mobile management

One-time Cloud License – by quote

FTM On Premise – by quote

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Feature-rich, Cloud-based, on-premise, and easy to use yet robust CMMS solution for automation of maintenance tasks.

Company Email

Contact No.

Company's Address

FasTrak SoftWorks, Inc., P.O. Box 240065
Milwaukee, WI 53224-9003
USA

You should keep in mind that while both Freshservice and FTMaintenance may provide a top quality array of features every software might be aimed at a different company size. If you are comparing features you should focus on a company size they are catering to. Specific features could scale up well for big enterprises but if you own a small or medium business it’s frequently more sensible to refrain paying for advanced features that you may never have a chance to use.

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