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Compare Freshservice vs Freedcamp

What is better Freshservice or Freedcamp? Today’s corporations want the best Project Management Software product to keep on being competitive. On this page we help you with buying the best service, by allowing you to examine Freshservice and Freedcamp down to the very details of their individual features.

You can also check our general scoring values, which rate the software all round quality and performance. Freshservice got a 9.4 score, while Freedcamp has a score of 8.5. Likewise, you can compare their general user satisfaction rating: 97% (Freshservice) against 98% (Freedcamp). Don’t forget to select the solution that best answers your most crucial issues, not the software with the most robust features.

Our experts made sure to prepare reviews of all popular IT Service Management Software solutions available on the market, but among them these three deserved our special attention: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $3.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Task management
  • Subtasks
  • Project templates
  • Team milestones
  • Calendar
  • Team wikis
  • Invoice management
  • CRM
  • Data backups
  • Issue tracker
  • Time tracking
  • Discussion boards
  • Shared file management
  • Messaging board
  • Passwords manager
  • Read-only guest access

Pricing Info

Freedcamp offers a free plan as well as 3 pricing packages:

Free Plan – $0

  • 10 MB file upload size
  • Access to the on-demand “Getting Started” Webinar
  • Calendar
  • Discussion boards
  • Messaging board
  • Passwords Manager
  • Personal Task Manager
  • Shared file management
  • Subtasks
  • Support response within 3 business days
  • Tasks
  • Team Milestones
  • Time Tracking
  • Unlimited users, projects, and storage

Lite Plan

  • $5.99 for owner and $1.99 for each additional user per month (billed monthly) or
  • $3.99 for owner and $0.99 for each additional user per month (billed yearly)

Includes everything in Free plan, plus:

  • 25 MB file upload size
  • Dropbox integration
  • Email In
  • Google Drive integration
  • Guest/Read-Only access free
  • Instant Google Calendar sync
  • OneDrive integration
  • Subtasks Pro
  • Support response within 2 business days

Business Plan  

  • $8.49 per user per month (billed monthly) or
  • $6.99 per user per month (billed yearly)

Includes everything in Lite plan, plus:

  • 100 MB file upload size
  • CRM
  • Custom Fields
  • Dedicated onboarding session
  • FileEdit
  • Gantt Charts
  • Invoices
  • Issue Tracker
  • Project Templates
  • Reports
  • Support response within 1 business day
  • Team Wikis
  • Weekly data backups

Enterprise Plan

  • $19.99 per user per month (billed yearly only)
  • Discounts for 30+ users available

Includes everything in Business plan, plus:

  • 250 MB file upload size
  • 9% Uptime
  • Daily compliance backups of all data
  • Dedicated Success Manager with on-call sessions to ensure you reach your goals with Freedcamp
  • Support response within 4 hours
  • Intrusion detection and SELinux on all servers
  • Personalized migration assistance
  • White Label

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Google, PayPal, AirBnB

Integrations

Currently, Freedcamp integrates with Google Calendar and Google Drive.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freedcamp is a web-based project management and collaboration service developed for individual and business users to help them collaborate effectively.

Company Email

help@freedcamp.com

Contact No.

Company's Address

Bing Drive Santa Clara
California
USA

No Project Management Software will be able to cover all the requirements of a specific team. While core features of Freshservice and Freedcamp are important you should also thoroughly examine the integrations offered by every solution. Very often your team will already be working with some other SaaS software in your company and it’s always better to choose solutions that integrate well with one another. That way you can guarantee a reliable exchange of data between your teams and services, which can really reduce time wasted on migrating between one service and the next.

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