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Compare FogBugz vs. Freshservice

A sensible way to find the correct Project Management Software product for your firm is to match the solutions against each other. Here you can compare Freshservice and FogBugz and see their functions compared contrastively to help you pick which one is the more effective product. Furthermore, you can compare their overall ratings, such as: overall score (Freshservice: 9.4 vs. FogBugz: 7.0) and user satisfaction (Freshservice: 97% vs. FogBugz: 99%). Examine their differences and similarities and find out which one outperforms the other. Similarly imagine your company tomorrow; will your company outgrow the app in the next 3-5 years? We realize that not all people have enough time to try out a wide range of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the IT Service Management Software category are: Zendesk, LiveAgent, Samanage.
Compare

FogBugz

VS

Freshservice

VS

FogBugz screenshot Freshservice screenshot
Pricing Details

Total Score

Our Score

7.0 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

97% ?

Cost

Cost

$18

free

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Free | Annual Subscription
Complete Review

Complete Review

General Description

General Description

FogBugz is used by more than 20,000 software development teams for issue and bug tracking, collaboration, time tracking, and project planning and management.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about FogBugz pricing Learn more about Freshservice pricing
Languages

Languages

English English
Prominent Customers

Prominent Customers

Sony, Microsoft, Toshiba, eBay, Apple American National Bank, Battery Giant, Rubik
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Cost Details

Cost Details

  • FogBugz price plans start at $18/month (billed yearly) for up to 5 users. The Time Tracking and Integrated Wiki modules are offered at $9/month each.
  • The highest price plan is $1080/month (billed yearly) for up to 500 users. For this package, the Time Tracking and Integrated Wiki modules are priced at $540/month each.
  • FogBugz also offers a free edition for 2 users. You can start a trial and choose the free option any time during the trial.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Company's Address

Company's Address

55 Broadway 25th Floor New York City, NY 10006 311 California St.
San Francisco, CA, 94104
USA
Company Email

Company Email

customer-service@fogcreek.com support@freshservice.com
Types of Clients

Types of Clients

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business | Freelancers
Contact Phone

Contact Phone

1-866-364-2733 +1-866-832 3090
Available Integrations

Available Integrations

  • FogBugz offers a flexible API and powerful integrations. The app works easily with your other development tools.
  • FogBugz integrates tightly with Kiln to create a unified workflow.
  • If you run FogBugz on your own server, you can also extend FogBugz and integrate it with other systems using plugins.

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
List of Features

List of Features

FogBugz FEATURES

  • Integrated wiki
  • Integrations
  • Issue and bug tracking
  • Project management
  • Support help desk
  • Time tracking

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services examined on this page are only a small sample of our full Project Management Software category and you should take into account that there could be more desirable solutions out there. If you want to guarantee you make the best possible choice for your team we strongly urge you to test more products first. It may also be a good idea to consult our top 10 Project Management Software ranking to find out which solutions are in the current year the highest-rated ones and dominate the market.