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Compare Freshservice vs FogBugz

What is better Freshservice or FogBugz? A sensible way to find the correct Project Management Software product for your firm is to match the solutions against each other. Here you can compare Freshservice and FogBugz and see their functions compared contrastively to help you pick which one is the more effective product. Furthermore, you can compare their overall ratings, such as: overall score (Freshservice: 9.4 vs.

FogBugz: 7.0) and user satisfaction (Freshservice: 97% vs. FogBugz: 99%). Examine their differences and similarities and find out which one outperforms the other. Similarly imagine your company tomorrow; will your company outgrow the app in the next 3-5 years?

Our team put a lot of effort to review all popular IT Service Management Software services available out there, but among them these three deserved our special attention: Zendesk, Samanage, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $18

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integrated wiki
  • Integrations
  • Issue and bug tracking
  • Project management
  • Support help desk
  • Time tracking

Pricing Info

  • FogBugz price plans start at $18/month (billed yearly) for up to 5 users. The Time Tracking and Integrated Wiki modules are offered at $9/month each.
  • The highest price plan is $1080/month (billed yearly) for up to 500 users. For this package, the Time Tracking and Integrated Wiki modules are priced at $540/month each.
  • FogBugz also offers a free edition for 2 users. You can start a trial and choose the free option any time during the trial.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Microsoft, Toshiba, eBay, Apple

Integrations

  • FogBugz offers a flexible API and powerful integrations. The app works easily with your other development tools.
  • FogBugz integrates tightly with Kiln to create a unified workflow.
  • If you run FogBugz on your own server, you can also extend FogBugz and integrate it with other systems using plugins.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

FogBugz is used by more than 20,000 software development teams for issue and bug tracking, collaboration, time tracking, and project planning and management.

Company Email

customer-service@fogcreek.com

Contact No.

Company's Address

55 Broadway 25th Floor New York City, NY 10006

The services examined on this page are only a small sample of our full Project Management Software category and you should take into account that there could be more desirable solutions out there. If you want to guarantee you make the best possible choice for your team we strongly urge you to test more products first. It may also be a good idea to consult our top 10 Project Management Software ranking to find out which solutions are in the current year the highest-rated ones and dominate the market.

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