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Compare Freshservice vs Eylean Board

What is better Freshservice or Eylean Board? Getting the proper Project Management Software product is as simple as contrasting the strong and low functions and terms offered by Freshservice and Eylean Board. Here it's also possible to match their all round scores: 9.4 for Freshservice vs. 8.0 for Eylean Board.

Or you can verify their general user satisfaction rating, 97% for Freshservice vs. 100% for Eylean Board. We suggest that you take some time to study their unique features and determine which one is the better alternative for your business. Likewise, don’t forget to consider your company’s or industry’s special circumstances, for example, a multilingual software for a global staff or a mobile platform to help you work in the field.

If you want to quickly decide on the best IT Service Management Software according to our review team we advise you take a look at one of these solutions: Samanage, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $35.88

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Task boards
  • Drag and Drop Functionality
  • Multiple Task Boards
  • Team Assignments
  • Comments
  • User Permissions
  • TFS integration
  • Visual Kanban board
  • WIP Limits
  • Lead and Cycle Time
  • Scrum Board
  • Time Tracking
  • Reports

Pricing Info

Eylean Board is offered in two enterprise pricing editions with varying rates, depending on the number of users, subscription term, and hosting options:

  • Basic – starts at $35.88 for 3 months
  • Premium – starts at $45.54 for 3 months

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Samsung, Tesla, Intel, Siemens

Integrations

Eylean Board integrates with the following business systems and applications:

  • MS Outlook
  • MS Project
  • MS Excel
  • Team Foundation Server

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Eylean Board is an Agile project management software for teams looking to visualize and enhance their project process.

Company Email

info@eylean.com

Contact No.

Company's Address

Gyneju st. 14-24
LT-01109 Vilnius
Lithuania

Almost as essential as functionalities and customer support level are pricing options offered by Freshservice and Eylean Board. Although pricing should not be the only element it’s surely a key thing to consider. You should count on a flexible pricing plan that can be adjusted to your company size and easily scaled up if your business expands. Be sure that you don’t opt for packages that include complex functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can usually count on more affordable prices. You should also give a chance to a free trial or demo of each software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to pay any money and provides you with a reliable overview of what it’s like to work with Freshservice and Eylean Board.

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