Compare Drutas vs. Freshservice

Comparing products to get the best Project Management Software does not always have to be hard. On our review platform, you can easily match Freshservice and Drutas and immediately see their varying features. We allow you to take a look at their features, supported devices, level of support, prices, terms, plus more. You can even compare their overall score (9.4 for Freshservice vs. 8.0 for Drutas) and overall customer satisfaction level (97% for Freshservice vs. 100% for Drutas). Devote time to assess your best alternatives and determine which one is right for your company. Likewise, you must consider the software vendor’s background; can you count on them and will they still be operating in the future? Our experts made sure to prepare reviews of all popular IT Service Management Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshservice, LiveAgent, Zendesk.





Drutas screenshot Freshservice screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?





Price Scheme

Price Scheme

Free | Monthly payment | Annual Subscription Free | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

Drutas is an agile project development and project management software designed to enable organizations and enterprises to boost their productivity from individual to collective levels.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links
Available Integrations

Available Integrations

Drutas integrates with the following business systems and applications:

  • Google Chrome
  • Mozilla Firefox
  • Google Drive
  • Gmail
  • Google Hangout
  • Quick Capture

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Contact Address

Contact Address

Prime Technology Group, LLC.
940 W Valley Rd, Suite 1500,
Wayne, PA 19087
311 California St.
San Francisco, CA, 94104
List of Features

List of Features


  • Multiple Capture
  • Email Capture
  • Capture Preferences
  • Capture User Stories
  • Integrated Communication
  • Role Management
  • Real-Time Chat
  • Discussion Threads
  • Web Notifications
  • Email Collaboration
  • Multiple Project Management
  • Multiple Format File Support
  • Reporting
  • Task Estimation
  • Task Prioritization
  • Add New Sprint/Release
  • Capacity Planning
  • Integrated Bug Tracker
  • Integrated Time Sheets
  • Kanban Boards
  • Scrumban
  • Custom Reports
  • Custom Dashboard
  • Leave Application
  • Leave Management

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers


English English
Popular Customers

Popular Customers

American National Bank, Battery Giant, Rubik
Phone Number

Phone Number

+91-124-469-2969 +1-866-832 3090
Pricing Page

Pricing Page

Learn more about Drutas pricing Learn more about Freshservice pricing
Available Plans

Available Plans

Drutas offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Beginner – Free

  • 10 Users
  • 3 Projects
  • 2GB File Storage
  • Product Backlog
  • Release Backlog
  • User Stories
  • Ticket Backlog
  • Release Planning
  • Sprint Planning
  • Scrumban
  • Release Dashboard

Proficient – $99/month or $990/year

  • All Beginner Features
  • 45 Users
  • Unlimited Projects
  • Unlimited File Storage
  • User Dashboard
  • Chat
  • Project Discussions
  • Integrated Leave Tracker
  • Email
  • Capture from Gmail
  • Leave Application
  • Capture from Project Discussions
  • Custom Report generator
  • Screen Capturing

Expert – $150/month or $1500/year

  • All Proficient features
  • Unlimited Users
  • Timesheet Filing & Export
  • Approval process
  • Reporting
  • Role Management

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Contact Email

Contact Email
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
OS Supported

OS Supported

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Popular Alternatives

Popular Alternatives



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If you test various Project Management Software services you shouldn’t simply study their list of features and provided pricing packages. Pay attention to the fact that the app must be meeting your requirements and team so the more flexible their offer the better. Explore which systems are supported by Freshservice and Drutas and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, as this may be a deal breaker for many companies.