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Compare Freshservice vs Drutas

What is better Freshservice or Drutas? Comparing products to get the best Project Management Software does not always have to be hard. On our review platform, you can easily match Freshservice and Drutas and immediately see their varying features. We allow you to take a look at their features, supported devices, level of support, prices, terms, plus more.

You can even compare their overall score (9.4 for Freshservice vs. 8.0 for Drutas) and overall customer satisfaction level (97% for Freshservice vs. 100% for Drutas). Devote time to assess your best alternatives and determine which one is right for your company. Likewise, you must consider the software vendor’s background; can you count on them and will they still be operating in the future?

Currently, the most significant services in our IT Service Management Software category are: Samanage, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multiple Capture
  • Email Capture
  • Capture Preferences
  • Capture User Stories
  • Integrated Communication
  • Role Management
  • Real-Time Chat
  • Discussion Threads
  • Web Notifications
  • Email Collaboration
  • Multiple Project Management
  • Multiple Format File Support
  • Reporting
  • Task Estimation
  • Task Prioritization
  • Add New Sprint/Release
  • Capacity Planning
  • Integrated Bug Tracker
  • Integrated Time Sheets
  • Kanban Boards
  • Scrumban
  • Custom Reports
  • Custom Dashboard
  • Leave Application
  • Leave Management

Pricing Info

Drutas offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Beginner – Free

  • 10 Users
  • 3 Projects
  • 2GB File Storage
  • Product Backlog
  • Release Backlog
  • User Stories
  • Ticket Backlog
  • Release Planning
  • Sprint Planning
  • Scrumban
  • Release Dashboard

Proficient – $99/month or $990/year

  • All Beginner Features
  • 45 Users
  • Unlimited Projects
  • Unlimited File Storage
  • User Dashboard
  • Chat
  • Project Discussions
  • Integrated Leave Tracker
  • Email
  • Capture from Gmail
  • Leave Application
  • Capture from Project Discussions
  • Custom Report generator
  • Screen Capturing

Expert – $150/month or $1500/year

  • All Proficient features
  • Unlimited Users
  • Timesheet Filing & Export
  • Approval process
  • Reporting
  • Role Management

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Drutas integrates with the following business systems and applications:

  • Google Chrome
  • Mozilla Firefox
  • Google Drive
  • Gmail
  • Google Hangout
  • Quick Capture

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Drutas is an agile project development and project management software designed to enable organizations and enterprises to boost their productivity from individual to collective levels.

Company Email

info@drutas.com

Contact No.

Company's Address

Prime Technology Group, LLC.
940 W Valley Rd, Suite 1500,
Wayne, PA 19087
USA

If you test various Project Management Software services you shouldn’t simply study their list of features and provided pricing packages. Pay attention to the fact that the app must be meeting your requirements and team so the more flexible their offer the better. Explore which systems are supported by Freshservice and Drutas and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, as this may be a deal breaker for many companies.

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