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Compare Freshservice vs DeskAway

What is better Freshservice or DeskAway? Getting the best Project Management Software for your business is difficult with a lot of functions, choices, and terms to take note of. But, using our website will make it possible for you to simplify the selection steps by getting all main services in one location.

For example, you can compare Freshservice and DeskAway for their features and overall scores, namely, 9.4 and 7.5, respectively. Similarly, you can check which one has higher general user satisfaction rating: 97% (Freshservice) and 95% (DeskAway) to find out which solution is better for your organization. Don’t just choose the service with the most attractive price, but the solution that has the best value.

At this time, the most popular solutions in our IT Service Management Software category are: Freshservice, LiveAgent, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simple to use
  • Feature-rich
  • Affordable
  • No training needed
  • Less email clutter
  • Information control
  • Nothing to download or install
  • Free updates
  • Go Green
  • Easy delegation and tracking
  • Provide a consolidated view of project progress
  • Your data is backed up daily
  • Absolutely no risk
  • A smarter way to collaborate on your projects
  • Task Calendar
  • File Upload
  • Project Templates
  • Project History
  • Recurring Tasks
  • Project Issues
  • Project Messages
  • DeskMail
  • Milestones
  • Moving Tasks
  • Time Tracking
  • Daily Backup
  • SSL Security
  • Custom Branding

Pricing Info

You can have a 30-day free trial. All plans include email support, video tutorials & personalized help.

Professional: $25/month

  • 25 Projects
  • 20 Users
  • 2 GB Storage
  • 5 Templates
  • Get Started

Plus: $49/month

  • 55 Projects
  • Unlimited Users
  • 15 GB Storage
  • 25 Templates

Power: $99/month

  • 135 Projects
  • Unlimited Users
  • 35 GB Storage
  • 50 Templates

Super Power: $179/month

  • Unlimited Projects
  • Unlimited Users
  • 100 GB Storage
  • Unlimited Templates
  • Get Started

If you choose the yearly payment option, you can get two months free. The company extends a 30% discount to non-profit organizations on any of the plans.

Included in all plans:

  • Daily Backup
  • SSL Security
  • DeskMail
  • Reporting & Analytics
  • Custom Branding
  • Permissions
  • Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Coffee Bean and Tea Leaf, Stanford University, ING Direct

Integrations

  • Google Apps
  • Freshbooks
  • Twitter
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The smartest & fastest way to get projects done. Credo: Life is short. Stay in control of it.

Company Email

support@deskaway.com

Contact No.

Company's Address

103 Veena Chambers, 1st Floor, 21 Dalal Street, Fort Mumbai 400001 India

In the event you continue having doubts about which solution will perform best for your company it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular each solution is and how extensive is its online presence. For instance Freshservice Twitter account has currently 1113 followers. At the same time DeskAway Twitter is followed by 1134 users.

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