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Compare Freshservice vs CueMonk

What is better Freshservice or CueMonk? If you want to have a convenient way to find out which CRM Software product is better, our proprietary method gives Freshservice a score of 9.4 and CueMonk a score of 8.0 for overall quality and performance. In addition, Freshservice is rated at 97%, while CueMonk is rated N/A% for their user satisfaction level.

You can also assess their product details, such as modules, tools, options, plans, prices, and others. Check if the software lets you to customize at least part of its workflows to ensure the software fits your own business procedures.

We are aware that not all businesses have the time to examine dozens of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the IT Service Management Software category are: Samanage, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from ₹14,999

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited Records
  • Dashboard
  • Workflow automation
  • Lead Management
  • Auto Task Management
  • Staff performance management
  • Invoicing
  • Checklist facility
  • Follow up facility
  • Auto Email notification
  • Auto credit limit alert
  • Complete MIS

Pricing Info

CueMonk offers the following SMB and enterprise pricing packages that users can choose from.  Give the details a look, and select the best plan for your business.

Regular – ₹14,999

  • 5 Users
  • Unlimited Records
  • Dashboard
  • Workflow automation
  • Lead Management
  • Auto Task Management
  • Staff performance management
  • Invoicing
  • Checklist facility
  • Follow up facility
  • Auto Email notification
  • Auto credit limit alert
  • Complete MIS

Plus – ₹19,999

  • All Regular features
  • 10 Users

Team – ₹24,999

  • All Features
  • 25 Users

Enterprise – Custom Enterprise Pricing

  • Custom # of users
  • All features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

In near future, CueMonk will be integrated with Flight, Hotel, Bus & other travel APIs.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM that is built from the ground up to serve professional travel agents and travel agencies.

Company Email

sales@cuemonk.com

Contact No.

Company's Address

CueMonk
Pratap Nagar
Nagpur - 440022

No CRM Software will manate to cater to all the needs of a company. Even though key features of Freshservice and CueMonk are obviously a priority you should also thoroughly study the integrations supported by each app. In many cases you will already be working with some other SaaS software in your company and it’s much better to opt for software that integrate well with one another. That way you can guarantee a reliable exchange of information between your teams and software used, which can significantly reduce time spent on migrating between one product and the other.

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