What is better Freshservice or Collect.Chat? Getting the right Customer Support Software product is as straightforward as evaluating the strong and weak features and terms offered by Freshservice and Collect.Chat. Here it's also possible to match their total scores: 9.4 for Freshservice vs. 8.0 for Collect.Chat. Or you can verify their general user satisfaction rating, 97% for Freshservice vs. 100% for Collect.Chat.
We suggest that you put some effort and review their differences and determine which one is the better option for your organization. Likewise, remember to consider your company’s or industry’s special situation, such as, a multilingual app for a global company or a mobile platform to help you work in the field.
Those of you who are pressed for time or need a IT Service Management Software recommendation from our experts might want to try out these top choices for this year: Zendesk, LiveAgent, Freshservice.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Incident management
Knowledge base
Self-service portal
100 end users
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
All Sprout plan features
CMDB
Satisfaction surveys
Time tracking
Unlimited end users
Multiple helpdesk emails
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
All Blossom Plan features
Problem management
Change management
Custom roles
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.
Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
You don’t want only a broad range of useful tools and flexible pricing packages from a credible Customer Support Software. Almost as crucial as core features is a quality customer support. You want to make sure that when you have any questions about Freshservice or Collect.Chat, or you struggle with some problems, or perhaps you’ll want to request a specific update or functionality beneficial to your company you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. Additionally, it’s a significant advantage if you are able to benefit from personal training or at the very least a knowledge base you can use.
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