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Compare Freshservice vs Cerri

What is better Freshservice or Cerri? Selecting the most appropriate Project Management Software for your organization is difficult with a lot of features, options, and terms to take note of. But, depending on our review directory will help you to simplify the selection steps by displaying all key products in a single place.

For example, you can match Freshservice and Cerri for their features and overall scores, in this case, 9.4 and 8.0, respectively. Furthermore, you can check which one has superior general user satisfaction rating: 97% (Freshservice) and 96% (Cerri) to find out which software is better for your organization. Don’t just buy the software with the lowest price, but the solution that offers the best value for your money.

We did our best to prepare reviews of all popular IT Service Management Software solutions available out there, but among them these three caught our special attention: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Create Projects
  • File Sharing and Access
  • Commenting on Shared Files, Tasks, and Projects
  • Calendar Synchronization
  • Automated Follow-ups on tasks and Progress
  • Real-Time Notifications
  • Multilingual Collaboration
  • Third-Party Collaboration
  • File Management
  • Project Management
  • Content Management

Pricing Info

Cerri offers two enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:

Cloud – $15/user/month (annual billing)

  • 10+ users
  • Team Collaboration
  • File Management
  • Project Management
  • Content Management
  • Security, Mobility, and Integrations

On-Premise – $18/user/month (annual billing)

  • 100+ users
  • All Cloud features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hitachi, Schneider Electric, Vodafone

Integrations

Cerri integrates with the following business systems and applications:

  • Microsoft Outlook
  • Office 365
  • Gmail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cerri combines the functionalities and capabilities of team collaboration and project management into a single, unified platform.

Company Email

newyork@cerri.com

Contact No.

Company's Address

250 Park Ave, Suite 700
10177 New York
USA

The solutions analyzed on this page are merely a small sample of our entire Project Management Software category and you should remember that there may be better options out there. If you would like to make sure you make the wisest choice for your company we strongly suggest that you test more apps first. You can also consider to study our top 10 Project Management Software list to learn which services are at the moment the highest-rated ones and leaders in the market.

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